PC Technician - Mississauga

Manitoulin Group of Companies•Mississauga, ON

1d•Onsite

About The Position

Manitoulin Transport is seeking a PC Technician to resolve daily technical issues reported by end users. This role involves utilizing a ticketing system to track incidents, troubleshooting hardware and software problems, and providing technical support for various operating systems and applications. The PC Technician will also be responsible for training users, creating documentation, assisting with team initiatives, deploying new equipment, and maintaining asset records. This is an in-office position with flexible hours and on-call responsibilities.

Requirements

Completion of a college diploma
Minimum of 2 - 3 years related experience
Experience with the setup and maintenance of network PCs, laptops and printers
Ability to fully troubleshoot and support Microsoft Windows and Mac users

Responsibilities

Resolve the daily technical issues reported by end users in the company
Make effective use of ticketing system to record, track, and follow-up on open incidents and ensure resolution is set within the SLA’s
Troubleshoot problems with laptops, desktops and other equipment and perform hardware replacements or upgrades as needed
Provide technical support for Microsoft Windows operating systems and applications, Email, and custom Manitoulin applications and portals
Provide training on new and existing applications as required
Working with the Infrastructure group when required
Create how-to documentation to assist people with various computer tasks
Assist with or lead team initiatives
Physically install and deploy new equipment as required
Be available for flexible hours when required
Scheduled to work on-call
Maintain asset and system records
Other duties as assigned