PC Support Technician

Link Solutions, Inc.•Leavenworth, KS

1d•Onsite

About The Position

Link Solutions is seeking a PC Support Technician to join our Fort Leavenworth, KS team. Must be a US citizen with an active secret clearance IAT Level II certification equivalent or higher required Non-remote (relocation incentive available) In this role, the PC Support Technician will directly support the mission-critical operations of the U.S. Army Corrections Command by maintaining secure, reliable, and compliant IT systems in a high‑security environment. This position plays a vital role in ensuring operational readiness, data integrity, and uninterrupted access to technology supporting Army law enforcement and corrections functions. The PC Support Technician will provide IT support, troubleshooting hardware and software issues while ensuring systems remain reliable, secure, and aligned with organizational IT standards. Join a diverse team within an industry‑leading organization that values innovation, technical excellence, and employee development. At Link Solutions, you will support critical national defense initiatives through high‑impact civilian IT services while benefiting from opportunities for career advancement and continuous professional growth.

Requirements

Must be a US citizen with an active secret clearance
IAT Level II Certification equivalent or higher per DoD 8570/DoD 8140 (CompTIA Security+ CE, CCNA Security, GICSP, GSEC, SSCP, etc.).
Two (2+) years in a PC Support Technician role or relevant field.
Experience installing, configuring, troubleshooting, and supporting PC/server hardware and software.
Experienced in diagnosing network cable issues and configuring network interfaces and internet connections.
Proficient in providing help desk support, identifying technical issues, and offering temporary solutions.
Capable of responding to user inquiries and providing technical assistance on PC systems and applications.
Windows workstation systems administration training.
Have and maintain a CE certificate in MS Server 2016, Server 2019, Windows 10, or Microsoft Modern Desktop.

Nice To Haves

BA/BS degree in Computer Science, Information Systems, or a related field with a comprehensive understanding of computer science concepts.
Associate's Degree in Computer Science, Information Systems, or a related field with a comprehensive understanding of computer science concepts.
Experience coordinating support with the Network Enterprise Center and managing support tickets for TMD users.
Ability to function independently and as a team player in a fast-paced environment.
Excellent communication skills (written and oral) and interpersonal skills.
Excellent organizational skills, attention to detail, and ability to prioritize and manage multiple tasks.

Responsibilities

Provide help desk information and support; determine the cause of the problem; offer temporary solutions if the problem cannot be resolved within an appropriate timeframe.
Responds to user inquiries and requests and provides technical assistance on PC systems, related hardware and software, and standard applications.
Install, set up, relocate, configure, troubleshoot, and support PC/server hardware and software.
Configure software upgrades; configure and perform tuning of operating systems to enhance PC performance.
Install and configure network interfaces and internet connections.
Diagnose network cable and configuration problems.
Coordinate support with the local Network Enterprise Center.
Services support tickets for Training Management Directorate (TMD) users.
Implement and design an organization-wide set of standards for future and existing information systems.
Provide on-call support outside of core work hours for unscheduled events or scheduled service interruptions.