PC Support Technician I

Kenco • Chattanooga, TN

5d

About The Position

At Kenco Logistics, you’re more than just a team member—you’re part of a company that values innovation, integrity, and a strong commitment to its people. As one of the leading 3PL providers in the U.S., Kenco offers a dynamic and supportive work environment where your ideas matter and your growth is a priority. With a focus on safety, sustainability, and continuous improvement, Kenco empowers employees to make a real impact in the supply chain industry while building rewarding careers. Join a company where your contributions help move the world forward—one shipment at a time. About the Position The Help Desk Technician I will be responsible for but not limited to supporting all hardware and software issues. Functions Learn and support all company-specific software solutions. Installs, troubleshoots and develops technical solutions for all hardware and software issues with PC equipment. Acts as a technical resource in assisting users to resolve problems with all Kenco systems. Maintain record of daily data communication transactions, problems and remedial action taken, and installation activities. Identifies, diagnose and resolve problems related to software, hardware, internet, etc. and communicate solutions to users Resolve issues related to operating systems updates, patches and configuration changes on a regular basis. Escalates urgent problems requiring more in-depth knowledge to appropriate internal resources. Read technical manuals, confer with users, and conduct diagnostics to investigate and resolve problems and to provide technical assistance and support. Creates workaround procedures when standard procedures have failed and ensures issues are resolved in a timely fashion. Documents procedures and solutions for help desk issues. Answering both technical and non-technical questions for users. Making recommendations on areas of process improvement. Must be able to resolve problems via phone or remote-control software in a help desk environment.

Requirements

• Associate Degree in Information Technology or related field or equivalent experience in a technology-related field; or two plus years of related experience and/or training, or equivalent combination of education and experience.
• Excellent customer service skills
• Self-motivated and goal driven, with the ability to effectively prioritize and execute task in a fast-paced environment.
• Excellent oral and written communication skills including strong attention to details.
• Strong interpersonal, analytical and problem-solving skills
• Strong organizational, time management and multi-tasking skills.
• Must have strong computer skills and have the aptitude and technical ability to support desktops, printers, and peripherals in a network environment.
• Hands-on” troubleshooting experience in a corporate setting.
• Ability to deal with highly complex and detailed concepts.
• Able to work with other technical personnel for collaborative problem solving.

Responsibilities

• Learn and support all company-specific software solutions.
• Installs, troubleshoots and develops technical solutions for all hardware and software issues with PC equipment.
• Acts as a technical resource in assisting users to resolve problems with all Kenco systems.
• Maintain record of daily data communication transactions, problems and remedial action taken, and installation activities.
• Identifies, diagnose and resolve problems related to software, hardware, internet, etc. and communicate solutions to users
• Resolve issues related to operating systems updates, patches and configuration changes on a regular basis.
• Escalates urgent problems requiring more in-depth knowledge to appropriate internal resources.
• Read technical manuals, confer with users, and conduct diagnostics to investigate and resolve problems and to provide technical assistance and support.
• Creates workaround procedures when standard procedures have failed and ensures issues are resolved in a timely fashion.
• Documents procedures and solutions for help desk issues.
• Answering both technical and non-technical questions for users.
• Making recommendations on areas of process improvement.
• Must be able to resolve problems via phone or remote-control software in a help desk environment.

Benefits

• Medical insurance including HSA, HRA and FSA accounts
• Supplemental insurance including critical illness, hospital indemnity, accidental injury
• Dental Insurance
• Vision Insurance
• Basic Life and Supplemental Life
• Short Term and Long Term Disability
• Paid Parental Leave
• 401(k)
• Paid Time Off approximately 2 weeks (accrual begins on Day 1 of employment)
• Employer Paid Holidays- 10 days

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree
• Number of Employees: 501-1,000 employees