PC Technician

Arizona Department of Administration • Phoenix, AZ

2d • Onsite

About The Position

The purpose of this position is to support the agency's desktop and laptop
equipment and associated software/hardware. This position performs
troubleshooting hardware and software issues concerning individual PC,
maintaining physical inventory, providing direct 1 to 1 personal training in use
of hardware/software with users, providing desktop imaging as needed, and
tracking and reporting progress on all desktop projects.

Requirements

• Advanced working knowledge of service offerings
• Customer service principles and processes
• Back-office server applications
• Desktop applications
• Web-based applications
• Computer/networking hardware
• Standard operating systems
• Common third-party software applications
• Networking protocols
• Any other computer-related technologies
• Strong customer service skills.
• Excellent interpersonal, written and oral communication skills.
• Intermediate 2nd level troubleshooting.
• Developing and writing technical documentation.
• Installing and repairing PC hardware and operating systems, software installations using Microsoft Endpoint Manager (Azure).
• Advanced troubleshooting/problem solving skills
• Advanced ability to resolve incidents/ problems, efficiently and effectively, recognizing customers’ competence levels, and able to approach each level appropriately
• Balance, prioritize and organize multiple tasks.
• Synthesize feedback and adjust plans accordingly.
• Build strong relationships inside and outside the organization.
• Associate's degree plus 1-3 years of experience in desktop support (or equivalent experience).

Nice To Haves

• CompTIA A+ Certification or the equivalent of 2+ years PC technician experience.

Responsibilities

• Provide second level support to users through customer support desk trouble tickets.
• Work on planned projects hardware and/or software.
• Laptop software and hard installation, configuration, repair and ongoing support.
• Inventory control.
• VPN software and hardware installation, configuration and ongoing support.
• Write, update and print procedures manual utilizing PC-based work processing tools.
• Attend meetings, seminars, and training courses.

Benefits

• 10 paid holidays per year
• Paid Vacation and Sick time off (13 and 12 days per year respectively) - start earning it your 1st day (prorated for part-time employees)
• Paid Parental Leave-Up to 12 weeks per year paid leave for newborn or newly-placed foster/adopted child. Learn more about the Paid Parental Leave pilot program here.
• Other Leaves - Bereavement, civic duty, and military.
• A top-ranked retirement program with lifetime pension benefits
• A robust and affordable insurance plan, including medical, dental, life, and disability insurance
• Participation eligibility in the Public Service Loan Forgiveness Program (must meet qualifications)
• RideShare and Public Transit Subsidy
• A variety of learning and career development opportunities

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree
• Number of Employees: 501-1,000 employees