PC Technician (Help Desk Support)
About The Position
We are looking for a candidate where one minute you may be providing Desktop Support and the next minute you may be working with Manufacturing to support a new innovative project. We’re looking for a PC Technician to support the IT Help Desk by investigating and resolving computer software and hardware issues for Raymond's internal PC users. You will: • Provide technical support by applying knowledge of computer software, hardware, and procedures to staff in-person or via call center. • Provide escalation support to other IT members. • Respond, troubleshoot, and resolve issues in a timely manner. • Complete a detailed description of each resolution in ticketing system to reference when similar problems arise. • Perform software and hardware upgrades. • Configure new equipment with the requested software. • Test, monitor, and repair equipment. • Maintain contact with outside organizations regarding the maintenance and service of equipment. • Remain current with industry standards through internal and external training programs. • Collaborate with other team members to create support documents and improve service levels. • Provide project support for IT organization.
Requirements
- Help desk support
- Help desk
- Desktop
- Windows 10
- Hardware
- Support
- Troubleshooting
- Deployment
- Customer service
- Service desk
- Active directory
- Office 365
- Ticketing system
- Desktop hardware
- Windows
- Install
- Desktop troubleshooting
- Phone support
- Installation
- Printers
- Servicenow
- Technical support
- Password reset
- Inventory
- Sccm
- Hardware installation
- Workstation
- Win10
Responsibilities
- Provide technical support by applying knowledge of computer software, hardware, and procedures to staff in-person or via call center.
- Provide escalation support to other IT members.
- Respond, troubleshoot, and resolve issues in a timely manner.
- Complete a detailed description of each resolution in ticketing system to reference when similar problems arise.
- Perform software and hardware upgrades.
- Configure new equipment with the requested software.
- Test, monitor, and repair equipment.
- Maintain contact with outside organizations regarding the maintenance and service of equipment.
- Remain current with industry standards through internal and external training programs.
- Collaborate with other team members to create support documents and improve service levels.
- Provide project support for IT organization.
Benefits
- Medical, dental & vision
- Critical Illness, Accident, and Hospital
- 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
- Life Insurance (Voluntary Life & AD&D for the employee and dependents)
- Short and long-term disability
- Health Spending Account (HSA)
- Transportation benefits
- Employee Assistance Program
- Time Off/Leave (PTO, Vacation or Sick Leave)
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
