Sr. Help Desk Support Technician

ID Logistics US•Kenosha, WI

1d•$60,000 - $70,000•Onsite

About The Position

The role of the Sr. Help Desk Technician is to assist internal and external customers who are experiencing procedural or operating difficulty with the use of corporate applications, products, or services. The Help Desk Technician is responsible to ensure that an effective solution is provided to the user.

Requirements

High school diploma and relevant work experience in lieu of an advanced degree.
3+ years of end-user support experience.
1+ year of IT support experience.
Working knowledge of: Microsoft Windows 10 and Microsoft Server product line Microsoft Office Suite TCP/IP networking, VPN technologies Data backup, virus protection, and network system monitoring
Strong analytical and troubleshooting skills with the ability to manage technical operations.
Excellent diagnostic and problem-solving abilities.
Outstanding organizational and time-management skills.
Effective communication skills (verbal, written, and presentation).
Solid understanding of computer systems, networks, and internet security principles.
Ability to participate in on-call support within a 24/7 operational environment.

Nice To Haves

3+ years of experience with Warehouse Management Systems (WMS).
Experience with RF technology.
In-depth knowledge of data privacy principles and advanced network security.
Demonstrated ability to work collaboratively and adapt in a fast-paced environment.

Responsibilities

Follow corporate and site-specific Good Manufacturing Practices and report noncompliance when observed.
Observe all company safety rules and assist in enforcement as appropriate.
Provides 1st line technical support; answering support queries via phone and Help Desk ticket system.
Maintains a high degree of customer service for all support queries and adhere to all service management principles.
Takes ownership of user problems and be proactive when dealing with user issues.
Logs all calls in the Help Desk ticket system.
Respond to enquiries from customers and help resolve any hardware or software problems.
Maintain and update help request log of any software or hardware problems detected.
Support users in the use of company applications and computer equipment by providing necessary support and advice.
To arrange for external technical vendor support where problems cannot be resolved in house.
Keeping up to date with technical and industry developments.