PC Support Specialist

GrayRobinson•Miami, FL

12h•Onsite

About The Position

GrayRobinson, a full-service law and government consulting firm with 16 offices in Florida and Washington, D.C., has an immediate opening for a PC Support Specialist in its Miami office. The role provides end-user support for computer hardware and peripherals, as well as the firm's standard productivity software. The successful candidate will bring hands-on PC support experience, strong troubleshooting and problem-solving skills, professionalism, initiative, and a customer-service focus. They must be able to multitask, prioritize requests, and complete tasks in a timely manner.

Requirements

At least 3 years of hands-on experience in a PC Support or similar role in a professional office environment.
Extensive experience diagnosing and resolving issues with desktop and laptop hardware, mobile devices, applications, network connectivity, printers, videoconference equipment, and other technical equipment.
Excellent troubleshooting and problem-solving skills.
A strong sense of professionalism and initiative.
Customer-service orientation and the ability to multitask and prioritize requests.
Expert-level knowledge of the Windows operating system.
Solid working knowledge of Microsoft networking, hardware, and printer support.

Nice To Haves

Experience with law firm applications, including iManage Work and Aderant.

Responsibilities

Provide end-user support for computer hardware and peripherals.
Support standard firm productivity software.
Diagnose and resolve issues involving desktop and laptop hardware, mobile devices, applications, network connectivity, printers, videoconference equipment, and other technical equipment.
Multitask and prioritize support requests to complete tasks in a timely manner.