PC Support Specialist

GrayRobinson, P.A.•Miami, FL

1d•Onsite

About The Position

GrayRobinson, a full-service law and government consulting firm with 16 offices in Florida and Washington, D.C., is hiring a PC Support Specialist for its Miami office. The role provides end-user support for computer hardware and peripherals, as well as standard firm productivity software. The successful candidate will diagnose and resolve technical issues involving desktop and laptop hardware, mobile devices, applications, network connectivity, printers, videoconference equipment, and other technical equipment. The role requires strong troubleshooting and problem-solving skills, professionalism, initiative, customer service, and the ability to multitask and prioritize requests to complete tasks promptly.

Requirements

At least 3 years of hands-on experience in a PC Support or similar role in a professional office environment.
Extensive experience diagnosing and resolving issues with desktop and laptop hardware, mobile devices, applications, network connectivity, printers, videoconference equipment, and other technical equipment.
Excellent troubleshooting and problem-solving skills.
Strong professionalism and initiative.
Customer service orientation and the ability to multitask and prioritize requests.
Expert-level knowledge of the Windows operating system.
Solid working knowledge of Microsoft networking, hardware, and printer support.

Nice To Haves

Experience with law firm applications, including iManage Work and Aderant.

Responsibilities

Provide end-user support for computer hardware and peripherals.
Support standard firm productivity software.
Diagnose and resolve issues involving desktop and laptop hardware, mobile devices, applications, network connectivity, printers, videoconference equipment, and other technical equipment.
Multitask and prioritize support requests to complete tasks in a timely manner.