PC Support Manager

City of CharlestonWilmington Manor, DE
$80,921 - $125,649Onsite

About The Position

In this role, you will provide management and support to the City’s personal computer hardware and software systems.

Requirements

  • Bachelor’s Degree (BA/BS) or equivalent in computer science, programming or related field; and 4 years of related experience and/or training; or an equivalent combination of education and experience.
  • Valid driver’s license.
  • Thorough knowledge of Microsoft Office or similar software.
  • Reasonable knowledge of software for: databases, design, development, and Internet use.

Nice To Haves

  • Experience with Adobe Software (Acrobat Pro, Photoshop, Illustrator, InDesign, Premiere)
  • Windows Operation Systems Certifications
  • Windows Applications Certifications
  • Experience with Dell, PC, HW and HP Printers

Responsibilities

  • Manages PC Support group staff to effectively install and support all end user information technology resources.
  • Manages and coordinates work orders and service orders with the Help Desk.
  • Manages response procedures and schedules maintenance programs pertaining to personal computers and peripheral equipment.
  • Trains and orients employees to PC equipment and software.
  • Coordinates training and orientation for new technology users and helps them become familiar with equipment and networks.
  • Interacts with software vendors, and makes software recommendations to the City.
  • Maintains City PC Software and PC Hardware Inventory Databases.
  • Responsible for troubleshooting operating systems, software configurations, monitoring pc performance, researching enhancements, and loading new software.
  • Manages and coordinates the installation of all hardware to include PCs, printers, scanners, monitors and other peripheral components.
  • Manages and coordinates the installation of all software packages such as operating systems and applications.
  • Responds to client inquiries concerning systems operation and diagnoses system hardware, software, and operator problems.
  • Coordinates activities between the Help Desk, network services, or other Information Technology department groups.
  • Has a thorough understanding of available personal computing and printing technology and researches to learn about innovative solutions and new releases.
  • Performs other duties as assigned.

Benefits

  • The City of Charleston is firmly committed to Equal Employment Opportunity ( EEOC) as a fundamental policy to be implemented and observed in our daily operation. Our full EEOC statement can be found on our website: www.charleston-sc.gov [charleston-sc.gov]
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