PC Support Manager

City of Charleston • Wilmington Manor, DE

4d • $80,921 - $125,649 • Onsite

About The Position

In this role, you will provide management and support to the City’s personal computer hardware and software systems.

Requirements

• Bachelor’s Degree (BA/BS) or equivalent in computer science, programming or related field; and 4 years of related experience and/or training; or an equivalent combination of education and experience.
• Valid driver’s license.
• Thorough knowledge of Microsoft Office or similar software.
• Reasonable knowledge of software for: databases, design, development, and Internet use.

Nice To Haves

• Experience with Adobe Software (Acrobat Pro, Photoshop, Illustrator, InDesign, Premiere)
• Windows Operation Systems Certifications
• Windows Applications Certifications
• Experience with Dell, PC, HW and HP Printers

Responsibilities

• Manages PC Support group staff to effectively install and support all end user information technology resources.
• Manages and coordinates work orders and service orders with the Help Desk.
• Manages response procedures and schedules maintenance programs pertaining to personal computers and peripheral equipment.
• Trains and orients employees to PC equipment and software.
• Coordinates training and orientation for new technology users and helps them become familiar with equipment and networks.
• Interacts with software vendors, and makes software recommendations to the City.
• Maintains City PC Software and PC Hardware Inventory Databases.
• Responsible for troubleshooting operating systems, software configurations, monitoring pc performance, researching enhancements, and loading new software.
• Manages and coordinates the installation of all hardware to include PCs, printers, scanners, monitors and other peripheral components.
• Manages and coordinates the installation of all software packages such as operating systems and applications.
• Responds to client inquiries concerning systems operation and diagnoses system hardware, software, and operator problems.
• Coordinates activities between the Help Desk, network services, or other Information Technology department groups.
• Has a thorough understanding of available personal computing and printing technology and researches to learn about innovative solutions and new releases.
• Performs other duties as assigned.

Benefits

• The City of Charleston is firmly committed to Equal Employment Opportunity ( EEOC) as a fundamental policy to be implemented and observed in our daily operation. Our full EEOC statement can be found on our website: www.charleston-sc.gov [charleston-sc.gov]

What This Job Offers

• Job Type: Full-time
• Career Level: Manager