Senior PC Security & Lifecycle Support Specialist

Vermeer Heartland•Washington Court House, OH

11d•Hybrid

About The Position

Vermeer Heartland is a family-owned, full-service dealer of Vermeer industrial equipment across four states. With decades of experience in the industry, our team sets itself apart with our strong customer-focus and growth-mindset. We are seeking a dedicated PC Security & Lifecycle Support Specialist to support our endpoint security initiatives and PC deployment operations across our distributed enterprise environment. This role requires a professional with solid experience in endpoint protection, ITIL-aligned service delivery, and comprehensive PC lifecycle management using remote support strategies.

Requirements

3-5 years of experience in PC security, endpoint management, and technical support
ITIL v3/v4 foundational understanding
Proven track record securing Windows and Mac endpoints in enterprise environments
Advanced knowledge of Windows 11, Windows Server
Expertise with endpoint security tools (Microsoft Defender, ESET, etc.)
Experience with MDM/UEM solutions (JAMF, LogMeIn, Mosyle, etc.)
Proficiency with deployment tools
Strong understanding of remote support platforms and strategies
Demonstrated success supporting geographically dispersed user populations
Scripting skills (PowerShell, Python, Bash) preferred
Knowledge of compliance frameworks (NIST, CIS, ISO 27001 or similar) preferred
Experience with zero-trust architecture and modern endpoint management approaches preferred

Nice To Haves

Scripting skills (PowerShell, Python, Bash)
Knowledge of compliance frameworks (NIST, CIS, ISO 27001 or similar)
Experience with zero-trust architecture and modern endpoint management approaches

Responsibilities

Design, implement, and maintain comprehensive endpoint security strategies aligned with organizational security policies and compliance requirements.
Deploy and manage endpoint protection solutions including antivirus, EDR/XDR, encryption, and DLP tools
Conduct regular security assessments, vulnerability scanning, and remediation of endpoints
Develop and enforce security baselines, hardening standards, and configuration management for all PC assets
Respond to and investigate security incidents involving endpoint devices
Collaborate with Information Security team on threat intelligence and security architecture
Participate in end-to-end PC lifecycle operations including procurement, imaging, deployment, maintenance, and secure decommissioning
Develop and maintain standardized PC build images and automated deployment processes
Manage PC refresh cycles and coordinate hardware/software upgrades across distributed locations
Ensure asset tracking, inventory management, and compliance with licensing requirements
Create and maintain comprehensive documentation for all lifecycle processes
Provide technical support for complex PC hardware, software, and security issues
Utilize ITIL framework for incident, problem, change, and configuration management
Leverage remote support tools to diagnose and resolve issues for users in all VHL locations
Develop and maintain knowledge base articles and self-service resources
Participate in CAB (Change Advisory Board) meetings and manage changes through proper channels
Track and analyze support metrics to drive continuous service improvement
Tier 1-3 end user support
Other duties as required
Deploy and support remote support platforms (LogMeIn)
Coordinate with site teams to ensure consistent service delivery
Develop remote troubleshooting procedures and train team members on best practices