PC LAN Technician - Onsite
About The Position
This role is for a PC LAN Technician I focused on the Maricopa County Desktop Refresh Project (DRP). The technician will be responsible for the deployment, setup, configuration, and quality assurance of various computer hardware and peripherals across multiple county departments. This includes interacting with end-users, maintaining asset management systems, supporting project documentation, and performing technical troubleshooting. The position requires a strong understanding of hardware, software, and network systems, as well as excellent communication and organizational skills.
Requirements
- High school diploma
- Experience with Windows 10/11
- Experience with asset management
- Experience with enterprise service desk ticketing systems
- Punctual
- Self-motivated
- Able to communicate technical concepts in simple terms to end-users
Responsibilities
- Participate in the deployment, setup, configuration, and quality assurance of laptops, desktops, monitors, and peripherals as part of the County’s Desktop Refresh Project (DRP).
- Distribute, track, and configure devices across 30+ County departments in a scheduled manner.
- Interact with end-users and department liaisons for device delivery, setup, and troubleshooting.
- Update and maintain ServiceNow Asset Management (SNAM) portal with asset details and corrections.
- Support project documentation, status reporting, estimates, timelines, and end-user documentation.
- Work with logistics for device movement, scheduling, and inventory management.
- Perform imaging/reimaging of devices, install applications (locally and via Microsoft SCCM), and complete break-fix and quality assurance checks.
- Conduct asset management tasks including product inventories, data updates, and processing device recycling requests.
- Serve as a point of contact for vendor service calls and coordinate service as needed.
- Diagnose and resolve technical issues related to hardware, software, network access, and telecommunications.
- Maintain accurate records, track assets, and alert management to recurring technical problems.
- Utilize Active Directory for user and device management (add, move, change objects within containers).
- Collaborate with full-time Service Desk and project stakeholders to ensure smooth project execution.
- Manage multiple tasks and priorities while maintaining a positive, customer-focused attitude.
- Ensure compliance with security, audit, and inventory process controls.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
