PC/LAN Tech Senior-Lead

Maricopa County • Madison, AZ

3d • Hybrid

About The Position

The Senior PC/LAN Technician provides advanced technical support to MCAO staff, serving as a subject-matter expert on complex hardware, software, and workstation issues. This position supports daily IT operations, assists with escalated technician requests, participates in technical projects, and ensures reliable end-user computing environments. The Senior PC/LAN Technician also acts as a mentor, and an escalation point for junior technical staff and collaborates closely with IT teams to meet service objectives.

Requirements

• Five years of experience in computer repair, desktop technical support, or technical support analyst roles
• High school diploma or GED
• A combination of post-secondary education and/or job-related experience may substitute for the minimum qualifications on a year-for-year basis.
• Must possess or have the ability to obtain a valid Arizona Driver’s License at the time of hire
• Must obtain ACJIS Criminal Justice Practitioner Certification upon hire or promotion and maintain certification throughout the course of this assignment
• Requires on-call and overtime availability for after-hours inquiries, incidents, and alerts
• May be required to testify in court proceedings
• May be required to travel to perform certain work functions

Nice To Haves

• Associate’s degree in Computer Science or a related field is preferred
• CompTIA A+ certification
• Experience in a justice/law enforcement environment
• Excellent customer service and communication skills, including the ability to explain technical concepts to non-technical audiences

Responsibilities

• Provides advanced troubleshooting and resolution for complex hardware, software, operating system, and network issues across all end-user devices; serves as an escalation point for Help Desk and PC/LAN staff, and provides mentoring and backup support during high call volume
• Supports computer deployments, imaging, upgrades, and configurations, and manages full device lifecycle activities, including provisioning, patching, replacement, and decommissioning
• Supports technical projects and acts as a liaison between end users and technical teams
• Evaluates hardware and software solutions; assists with installation, compatibility testing, troubleshooting, and documentation
• Maintains inventories of PCs, peripherals, and related assets, supporting asset tracking and lifecycle reporting
• Develops and maintains technical documentation, knowledge base articles, and standard operating procedures
• Contributes to process improvements and best practices for desktop support operations
• Provides onsite and remote support for meetings, presentations, and courtroom technology setups

Benefits

• Tuition reimbursement
• Exceptional work-life balance, with hybrid and alternative work schedule options
• Opportunities for growth and development within Maricopa County
• Low-cost, high-value healthcare for you and your qualifying dependents
• Child care benefits, including access to our on-site center, Maricopa County Kids Club , dedicated to serving Maricopa County families
• Paid vacation, sick time, and parental leave
• Extensive wellness program, including an incentive
• Enrollment in the Arizona State Retirement System, a defined retirement benefit requiring a 11.98% per paycheck contribution rate that includes a 100% employer match on Day 1

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: High school or GED