PC Deployment Technician

Diverse Agile Solutions•Baltimore, MD

1d•Onsite

About The Position

PC Deployment Technician Diverse Agile Solutions (DAS) Location: Baltimore, Maryland Employment Type: Full-Time Department: IT Staffing Experience Level: Mid-Level Salary: $45,000–$50,000 annually Work Arrangement: Onsite About Diverse Agile Solutions Diverse Agile Solutions (DAS) is a technology services and IT staffing company providing experienced professionals to support enterprise technology, infrastructure, cloud, cybersecurity, software development, and IT modernization initiatives. We are seeking a dependable and technically skilled PC Deployment Technician to support computer hardware deployment and end-user technology activities for a client in Baltimore, Maryland. Position Overview The PC Deployment Technician will be responsible for preparing, configuring, installing, troubleshooting, replacing, documenting, and transporting desktop and laptop computer equipment. The ideal candidate has hands-on experience deploying and maintaining Windows-based computers, excellent troubleshooting abilities, strong attention to detail, and a customer-service-oriented approach. This is a full-time, onsite position in Baltimore, Maryland. The successful candidate must have reliable transportation, a valid driver's license, and the ability to safely lift and move computer equipment and accessories weighing more than 40 pounds. The position may also require the operation of company transportation vehicles. A CompTIA A+ certification is required. A criminal background check and professional reference checks are required.

Requirements

CompTIA A+ certification — REQUIRED
Minimum of 2 years of experience deploying, installing, configuring, troubleshooting, and/or maintaining client computer systems
Hands-on experience with desktop and laptop hardware
Experience installing and configuring software applications and peripheral devices
Valid driver's license
Reliable transportation to and from assigned work locations
Ability and willingness to work full-time onsite in Baltimore, Maryland
Ability to lift, carry, load, and move computer equipment and accessories weighing more than 40 pounds
Strong verbal and written communication skills
Strong customer service skills
Excellent attention to detail and organizational skills
Ability to work independently with minimal supervision
Ability to follow established technical, safety, asset-management, and documentation procedures
Successful completion of required criminal background and professional reference checks

Nice To Haves

Associate degree or other two-year degree from an accredited college or university in: Computer Science Information Systems Information Technology Engineering Business Or another related scientific or technical discipline
Experience supporting large-scale PC refresh or technology deployment projects
Experience with enterprise IT asset management and inventory procedures
Experience with Microsoft Windows environments
Experience supporting Microsoft Outlook and Exchange
Experience performing user data migrations
Experience working in a field services, desktop support, or IT deployment environment

Responsibilities

Load computer equipment and related IT assets from a central location and safely transport and unload equipment at designated installation sites.
Deploy desktop and laptop computers, including system configuration, setup, drive mapping, printer mapping, peripheral installation, and user data transfer.
Install and configure required software applications and additional applications as needed.
Migrate user data from legacy computers to replacement systems.
Verify that operating systems, applications, peripherals, network connectivity, and other required components are properly configured and operational.
Troubleshoot hardware, driver, connectivity, operating system, and workstation-related issues.
Configure Microsoft Outlook and troubleshoot workstation-level email and Microsoft Exchange connectivity issues.
Track and document hardware assets using established inventory and deployment procedures.
Maintain accurate deployment, asset, and equipment documentation.
Communicate deployment status, technical issues, and resolutions to management.
Remove, replace, and decommission existing computer systems as part of equipment refresh activities.
Remove and properly document hard drives and other designated equipment in accordance with established procedures.
Transport retired or replaced equipment back to the designated central warehouse.
Follow established procedures for equipment handling, inventory control, deployment, security, and documentation.
Provide professional, courteous, and responsive customer service to end users throughout the deployment process.
Work independently and effectively with minimal immediate supervision.
Perform other related deployment, desktop support, and technical duties as assigned.