PBX Telephone Operator - Hilton Waikoloa Village

Hilton

1d•Onsite

About The Position

Hilton Waikoloa Village is looking to hire a PBX Telephone Operator to join the team. Hawaii Island's only 62-acre property with three one of a kind outdoor swimming pools. Our resort boasts 3 Guest Towers and over 241,000 square feet of event space. Enjoy fun perks such as Career growth and development PLUS discounted hotel room stays for you and your family WORLDWIDE! Join us where we know that you’ll love being a part of the Hilton team that was ranked #1 on Great Places to Work!

Requirements

Flexible scheduling availability for shifts AM PM and Overnight.
Customer service experience.
Ability to fluently communicate in English verbally or written.

Nice To Haves

Hotel industry/PBX knowledge is a PLUS!

Responsibilities

Answers calls originating from external and internal sources.
Direct caller to appropriate extension or room.
Verifies last name of guest for all room calls and assist guests with directions or other required information.
Directs hotel staff to assist guests, upon request.
Communicate with callers in a clear and concise manner.
Inputs/writes messages using proper grammar and spelling.
Verifies names and telephone numbers.
Properly handles all incoming urgent matters or emergencies for the guests and hotel.
Works with hotel management and/or security to calmly direct appropriate action.
Appropriately documents all emergencies.
Regular attendance in conformance with the standards, which may be established by Hilton from time to time, is essential to the successful performance of this position.
Due to the cyclical nature of the hospitality industry, employees may be required to work varying schedules to reflect the business needs of the hotel.