PBX Technician
About The Position
Tyto Athene is searching for a PBX Technician to support a commercial customer around Hilton Head Island, South Carolina. This role involves managing adds, moves, and changes for telephony devices, primarily supporting Ribbon C20/A2 switches. The technician will collaborate with customers on installation and troubleshooting, handle new phone installations, troubleshoot phone databases, and perform various phone repairs including replacements and cord changes. Additionally, the role includes configuring Grandstream/Mediatrix SIP to Analog gateways, building analog lines, patching in telecommunication infrastructure, connecting and testing devices, and assisting with documentation updates. The technician will also work with Novant's data infrastructure team to resolve connectivity issues.
Requirements
- Must have previous experience with Ribbon C20/A2 switches
- Must be able to complete an immunization test (since will be onsite in hospitals)
Responsibilities
- All adds, moves, changes required by Novant Health thru Service Now Incident and work order process (RITM)
- Supporting Ribbon C20/A2 switches
- Conversing and working with customers on installation and troubleshooting of all telephony related devices
- Any work telecommunications related directed from Novant Telecommunication Director, Managers or Supervisors
- Any New phone installs
- All phone database troubleshooting
- All phone repairs
- Phone replacement (Driving to site as required)
- Patch cord replacement at set
- Handset replacement
- Handset cord replacement
- Anything Voice mail related
- Anything basic AA programming related
- Configuration of Grandstream/Mediatrix SIP to Analog gateways
- Work with Novant Infrastructure for IP address reservations for Gateways
- Build of analog lines in C20
- All patching in patch panels or cross connecting of jumpers in MDF/IDF
- Connecting and testing devices
- Assist Novant Telecom with updating documentation of telecom spreadsheets for IP addresses etc.
- Work with Novant data Infrastructure as needed to troubleshoot data connectivity to phones etc.
Benefits
- Health/Dental/Vision
- 401(k) match
- Paid Time Off
- STD/LTD/Life Insurance
- Referral Bonuses
- professional development reimbursement
- parental leave
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
