PBX Switchboard Operator-PBX Operations

Nationwide Children's Hospital • Columbus, OH

5d • Onsite

About The Position

This role involves managing incoming calls, relaying emergency messages, contacting personnel, and reporting telephone issues. The position requires a high school diploma and offers variable hours ranging from 7 am to 12 am.

Requirements

• High School Diploma or equivalent, required.
• Knowledge of medical terminology.
• Excellent communication, interpersonal, and customer service skills.
• Ability to multi-task, maintaining accuracy and efficiency.
• Effective computer, spreadsheet, and analytical skills.
• Ability to maintain composure in stressful situations, maintain confidentiality, and respond quickly to emergency situations.
• Ability to retain and repeat pertinent information.
• OCCASIONALLY: Decision Making, Flexing/extending of neck, Lifting / Carrying: 0-10 lbs, Problem solving
• FREQUENTLY: Computer skills, Hand use: grasping, gripping, turning, Interpreting Data, Repetitive hand/arm use
• CONTINUOUSLY: Audible speech, Hearing acuity, Seeing – Far/near, Sitting

Nice To Haves

• Six months of experience as PBX operator or one year of experience with multi-line phones, preferred.

Responsibilities

• Answers incoming calls and directs them to the appropriate department or person.
• Places outgoing calls as requested by employees and management.
• Maintains accurate and up-to-date records of all calls made and received.
• Greets visitors and directs them to the appropriate area or person.
• Provides general information to callers and visitors as needed.
• Assists in training and onboarding new staff.
• Relays emergency messages by announcing various alerts and warnings over the paging system.
• Contacts personnel as necessary and directs them where they are needed.
• Reports any telephone problems.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED