PBX (Switchboard/Phone) Operator

Gurney's Inn Resort & Spa•Montauk, NY

13d•Onsite

About The Position

The PBX Operator is responsible for answering incoming calls, handling guest requests, and facilitating communication between guests and various departments within the resort. This role ensures that all calls are handled professionally and efficiently, contributing to a seamless guest experience.

Requirements

Previous PBX, front desk, or customer service experience preferred.
Excellent communication and active listening skills.
Ability to multitask and remain calm under pressure.
Proficient in using phone systems, computers, and hotel software (OPERA, HotSOS preferred).
Strong problem-solving skills with a guest-first approach.
Ability to work flexible hours, including evenings, weekends, and holidays.

Responsibilities

Answer incoming calls promptly and professionally.
Direct calls to appropriate departments or individuals within the resort.
Handle guest inquiries regarding reservations, amenities, services, and local attractions.
Take and relay messages accurately and efficiently.
Assist in wake-up call requests and ensure timely execution.
Follow emergency communication procedures and assist in alerting relevant departments.
Coordinate with security, engineering, and housekeeping when necessary.
Monitor and respond to emergency calls, including fire alarms or medical situations.
Maintain knowledge of resort services, hours of operation, and special promotions.
Log guest requests and ensure timely follow-up with the appropriate department.
Update internal phone directories and contact lists as needed.
Assist in compiling reports or documentation related to PBX operations.