PBX Switchboard Operator-PBX Operations

Nationwide Children's Hospital • Columbus, OH

4d • Onsite

About The Position

The PBX Switchboard Operator is responsible for answering all incoming calls, relaying emergency messages, contacting personnel as necessary, and reporting telephone problems. This role involves directing calls, placing outgoing calls, maintaining call records, greeting visitors, providing general information, and assisting with staff training.

Requirements

• High School Diploma or equivalent, required.
• Knowledge of medical terminology.
• Excellent communication, interpersonal, and customer service skills.
• Ability to multi-task, maintaining accuracy and efficiency.
• Effective computer, spreadsheet, and analytical skills.
• Ability to maintain composure in stressful situations, maintain confidentiality, and respond quickly to emergency situations.
• Ability to retain and repeat pertinent information.

Nice To Haves

• Six months of experience as PBX operator or one year of experience with multi-line phones, preferred.

Responsibilities

• Answers incoming calls and directs them to the appropriate department or person.
• Places outgoing calls as requested by employees and management.
• Maintains accurate and up-to-date records of all calls made and received.
• Greets visitors and directs them to the appropriate area or person.
• Provides general information to callers and visitors as needed.
• Assists in training and onboarding new staff.
• Relays emergency messages by announcing various alerts and warnings over the paging system.
• Contacts personnel as necessary and directs them where they are needed.
• Reports any telephone problems.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED