PBX/ Reservationist
About The Position
The PBX Operator/Reservationist is the heartbeat of the hotel and is responsible for processing incoming and outgoing communications courteously, while maintaining a positive and professional image. Handling calls from guests who want to make a room reservation with the understanding of our rate strategy and reservation policies, be thorough in recording the booking and quick to spot an upsell opportunity. Also responsible for receiving all guest requests and executing requests while communicating to other departments such as housekeeping and front desk. May also help out at the Front Desk, when needed.
Requirements
- High School diploma or GED required.
- Knowledge of PBX system preferred.
- Knowledge of guest relations preferred.
- Previous guest service experience preferred.
Responsibilities
- Processing incoming and outgoing communications courteously.
- Maintaining a positive and professional image.
- Handling calls from guests who want to make a room reservation.
- Understanding of rate strategy and reservation policies.
- Thoroughly recording bookings.
- Identifying upsell opportunities.
- Receiving all guest requests and executing them.
- Communicating with other departments such as housekeeping and front desk.
- Assisting at the Front Desk when needed.
Benefits
- Daycare services for employees only - open 7 Days a Week 7 am until 11 pm at Great Rates (Subsidy may also be available)
- Generous 401K plan - 100% Vested from the beginning!
- Medical, Dental, Vision and Life Insurance available for Full-Time Employees
- Paid Time Off, Sick Time and Holiday Pay
- Tuition Reimbursement for eligible employees
- Discounts available for Hotel, Restaurants, Spa Services, and more
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
