Reservationist

GLOBAL GAMING SOLUTIONS LLC • Grand Prairie, TX

3d • Onsite

About The Position

The Admissions Reservationist obtains and confirms seating accommodations for guests and complies reports of transactions in a professional manner. Dependability, good attendance, and occasional overtime required. May be required to work evenings, weekends, or holidays as scheduled. Have the ability to accomplish a multitude of duties as assigned.

Requirements

• High school diploma or GED
• At least 6 months of telecommunications experience required.
• Microsoft Word, Excel and Access a plus.
• Good written and verbal communications.
• Customer Service experience a MUST.
• Bilingual skills is a plus.
• Must be a team player, able to communicate fluently in English.
• Able to follow instructions.
• Must be able to pass a background check and receive a license or permit from any Regulatory Agency, if applicable to perform the essential job functions.

Nice To Haves

• Microsoft Word, Excel and Access a plus.
• Bilingual skills is a plus.

Responsibilities

• Accepts incoming calls from reservations line (by second ring) and accurately completes seating reservations in a timely and professional manner.
• Confirms all reservation details at the end of each call.
• Accurately enters reservations and customer information into McKinney system during each call.
• Executes phone script checklist in a friendly, professional manner; ensures all information is provided to customers as required.
• Reviews and balances nightly job duties to insure completeness, accuracy, and timeliness.
• Generates various reports and monies/credit card charge information to the night auditor as required.
• Coordinates with other departments for updated information to insure the flow of daily activities and special events information is communicated to callers accurately.

What This Job Offers

• Career Level: Entry Level
• Education Level: High school or GED