Front desk phone operator
About The Position
Join the Team at Omni Las Colinas Hotel – Where Luxury Meets Lifestyle Nestled along the scenic Mandalay Canal in the heart of Irving, Texas, Omni Las Colinas Hotel is a vibrant urban retreat that blends upscale sophistication with the energy of a growing destination. Our AAA Four Diamond property recently completed a $13-million-dollar renovation, elevating every corner of the hotel with modern design, enhanced amenities, and refreshed guest experiences. With 401 luxury guest rooms and 96 suites, event space spanning more than 50,000 square feet, and the iconic LRH Restaurant & Bar, our hotel offers guests—and associates—a dynamic, high-end experience. From waterfront dining and resort-style pool experiences to curated local events, we serve as a central hub for leisure travelers, business professionals, and locals alike. At Omni Las Colinas, we don’t just deliver exceptional service—we create unforgettable experiences. And it all starts with our people. We’re looking for passionate, driven, and service-focused individuals to join our team. Whether you're beginning your career in hospitality or looking to grow in a supportive, inclusive environment, you'll find endless opportunities here. As part of the Omni Hotels & Resorts family, you'll benefit from a strong culture of excellence, industry-leading training, and a commitment to associates well-being and development.
Requirements
- To direct and assist guests and associates with communication needs in accordance with Omni Standards.
Responsibilities
- Answer console.
- Direct phone calls to appropriate personnel.
- Assist all guests and associates.
- Omni Prompt Response Help Line.
- Process incoming guest faxes and notify Guest Services.
- Handle wake-up calls.
- Monitor Fire Panel and Life Safety Devices.
- Report any 911 calls to Loss Prevention, Manager on Duty, and Front Office Manager.
- Report any trouble with the Fire Panel to Loss Prevention, Engineering, Manager on Duty, and Front Office Manager.
- Perform all other duties as requested by management.
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What This Job Offers
Career Level
Entry Level
Education Level
No Education Listed
