PBX Operator - TH Connect - Days, FullTime

Texas Health Resources•Arlington, TX

1d•Hybrid

About The Position

Fast-paced, high-volume clinic looking for a top skilled PBX Operator. This role is the first means of contact into the enterprise, affording the experience with the community served by offering quality service and executing all levels of Emergency Alerts. The operator will be responsible for operating and maintaining a web-based, multi-line, high-tech phone system, providing a holistic view of the entire enterprise and offering a wealth of knowledge and problem-solving opportunities.

Requirements

High School Diploma or equivalent (REQUIRED)
One year of experience as a Dispatcher, Communication Specialist, Customer Service Representative or similar position in a communication or dispatch center (REQUIRED)

Nice To Haves

Two years of Hospital experience (PREFERRED)

Responsibilities

Answer incoming calls to the hospital switchboard in a timely manner, directing calls to the correct location or assisting with needed phone numbers
Answer questions regarding basic operation of telephone system
Transfer calls to appropriate departments for problem resolution as needed
Overhead pages to locate physicians and relay approved information to employees and visitors
Document all page requests either automatically through paging system and/or manually using written records