PBX Operator

Prime Healthcare•Harlingen, TX

10d•Onsite

About The Position

The PBX Operator is responsible for answering and routing incoming calls to the appropriate hospital departments, physicians, or staff promptly and courteously. This role also involves assisting visitors and callers by providing information or directing them to the appropriate contacts, and promptly handling emergency calls by connecting them to response teams or on-call personnel. The PBX Operator will monitor and maintain the telephone system by reporting malfunctions to technical support and keeping accurate call logs and messages for staff and departments. Additionally, this position supports communication during hospital emergencies or critical events by coordinating calls and information flow, ensuring compliance with hospital policies and maintaining confidentiality when handling sensitive information.

Requirements

High School Diploma or Equivalent required (effective 4/1/14 for all new hires)
Previous PBX experience preferred
Previous experience in office or receptionist
Effective written, verbal communication, and interpersonal skills
Ability to multi-task, prioritize needs to meet required timelines
Analytical and problem-solving skills
Customer Services experience preferred

Responsibilities

Answer and route incoming calls to the appropriate hospital departments, physicians, or staff promptly and courteously
Assist visitors and callers by providing information or directing them to the appropriate contacts
Promptly handle emergency calls by connecting them to response teams or on-call personnel
Monitor and maintain the telephone system by reporting malfunctions to technical support
Keep accurate call logs and messages for staff and departments
Support communication during hospital emergencies or critical events by coordinating calls and information flow
Ensure compliance with hospital policies and maintain confidentiality when handling sensitive information