PBM Product & Platform Engineering Director

Cigna Healthcare•Newton, MA

23h•$170,500 - $284,100

About The Position

The PBM Product & Platform Engineering Director leads a software engineering team delivering healthcare technology solutions for patients, members, and customers as the company builds and scales the New PBM Platform. Reporting to the VP, Technology Delivery for the New PBM Platform, the Director is accountable for implementation and operational execution across assigned core services, runtime, data services, shared components, and product capabilities, ensuring engineering delivery aligns with platform standards and enterprise requirements. The Director builds and directs teams of engineers and technical professionals, partners with Product Management and Product and Operations Architecture to clarify requirements and sequencing, and works closely with Delivery, Build Quality, DevSecOps, Data, Security, and Infrastructure teams. The role owns delivery outcomes, engineering quality, technical health, operational readiness, and talent development for the assigned domain. It also manages engineering resources responsible for production support, including sustaining work and on-call coverage. The position requires deep practical experience with enterprise software platforms and product capabilities, cloud-native engineering, distributed systems, APIs, event-driven architecture, data services, scalable application design, and modern engineering practices. The Director is expected to deliver complex capabilities from strategy and design through production operations, including applying AI-assisted software development practices with appropriate quality, security, and traceability controls in a regulated environment. The role requires a bachelor's degree in computer science, engineering, information technology, or equivalent related experience, and 12 or more years of progressive software engineering or technology experience, including significant people-management experience. An advanced degree is preferred. Experience in healthcare, pharmacy benefit management, regulated technology, or high-volume transaction processing is also preferred. The anticipated annual salary range is $170,500–$284,100, depending on relevant factors including experience and geographic location. The role is anticipated to be eligible for an annual bonus and long-term incentive plan. The position may involve working from home occasionally or permanently; in that case, a cable broadband or fiber-optic internet connection of at least 10 Mbps download and 5 Mbps upload is required.

Requirements

Bachelor's degree in computer science, engineering, information technology, or equivalent related experience.
12+ years of progressive software engineering or technology experience, including significant people-management experience.
Demonstrated experience leading enterprise-scale application, platform, or product engineering teams.
Proven record of delivering complex technology capabilities from strategy and design through production operations.
Experience delivering within an AI-assisted software development lifecycle (AI-SDLC), including AI-assisted requirements, design, code and test generation, and code review, with quality, security, and traceability controls suitable for a regulated environment.
Demonstrated judgment in determining where AI accelerates engineering work, supported by measurable gains in throughput or quality rather than tool adoption alone.
Experience managing employees, contractors, vendors, budgets, capacity, and delivery commitments.
Strong technical judgment, problem-solving, stakeholder-management, and executive-communication skills.
Deep practical experience designing, building, and supporting enterprise software platforms and product capabilities.
Strong knowledge of cloud-native engineering, APIs, distributed systems, event-driven architecture, data services, and scalable application design.
Experience with modern programming languages, software-development frameworks, CI/CD, infrastructure automation, observability, and secure engineering practices.
Demonstrated ability to manage non-functional requirements, including performance, reliability, resilience, recovery, security, and maintainability.
Experience applying Agile and product-oriented delivery practices in a complex enterprise environment.
Ability to evaluate emerging technologies and engineering approaches based on business value, technical fit, risk, and operational sustainability.
Working knowledge of AI-assisted engineering tooling and agentic development patterns, and of practices needed to keep generated output reviewable, testable, and maintainable.

Nice To Haves

Advanced degree.
Experience in healthcare, pharmacy benefit management, regulated technology, or high-volume transaction-processing environments.

Responsibilities

Translate the New PBM Platform roadmap, architecture, and product priorities into executable engineering plans for the assigned domain.
Lead design, development, integration, release, and production-readiness activities with clear commitments and measurable outcomes.
Ensure solutions meet functional, performance, scalability, reliability, recovery, security, privacy, and compliance expectations.
Validate delivered capabilities at production volumes through load, soak, throughput, latency, and recovery testing, and produce supporting evidence before acceptance.
Drive disciplined engineering practices, including design reviews, code quality, documentation, and technical decision-making.
Balance near-term delivery with long-term sustainability, reuse, maintainability, and reduction of technical debt.
Partner with Product Management and Product Architecture to clarify, complete, test, and confirm the buildability of requirements before work enters a sprint.
Partner with Platform Architecture and shared engineering teams to apply common patterns, standards, and reusable services.
Coordinate dependencies across product domains, platform teams, enterprise integrations, and teams integrating, modernizing, and re-implementing existing PBM systems.
Contribute engineering insight to roadmap decisions, sequencing, capacity planning, and investment tradeoffs.
Ensure assigned capabilities can operate at required enterprise scale without unnecessary client-specific rebuilding.
Establish metrics for delivery predictability, throughput, quality, reliability, technical health, and operational performance.
Partner with Build Quality and Test Architecture leaders to meet the program quality bar and produce required readiness evidence.
Ensure observability, support models, runbooks, incident response, resilience, and recovery capabilities are built into delivered solutions.
Lead resolution of critical technical issues, production risks, and cross-team engineering barriers.
Manage engineering resources responsible for production support, including sustaining and on-call coverage, defect and incident workload, and the balance between support demand and new delivery commitments.
Drive continuous improvement in automation, developer productivity, release practices, and operational excellence.
Build, lead, and develop a high-performing organization of engineers and technical professionals.
Establish clear team roles, accountability, objectives, feedback, and development plans.
Recruit and retain talent with the technical depth and learning agility required to scale the New PBM Platform.
Create an inclusive, collaborative, and outcomes-focused engineering culture.
Manage employees, contractors, vendor resources, capacity, and budget within the assigned function.