Payroll Tax Senior Analyst

Accenture•Minneapolis, MN

1d•$22 - $63•Hybrid

About The Position

The Payroll Tax Senior Analyst ensures that all payroll processes are executed appropriately and in a timely manner. They are a subject matter expert within their responsibilities, act as the escalation point to resolve employee and vendor issues and share knowledge with colleagues team members. The Senior Payroll Analyst continuously identifies areas in which improvements can be made in operational process and implements and designs those initiatives.

Requirements

Minimum of 3 years experience in Payroll Tax
Ability to navigate complex organizations
Ability to analyze and interpret complex data
Strong analytical and problem solving skills
Strong organizational skills, attention to detail and follow through to resolve any outstanding issues
Strong time management and administrative skills to handle multiple projects
Strong written and verbal communication skills manages internal communications and external client communications with detailed support and assistance
Experience defining, implementing, and supporting business processes
Ability to influence others on desired objectives
Ability to educate and train others on strategic concepts and sensitive topics
Ability to gain and maintain proficiency in Oracle payroll processing
Advanced computer literacy and working knowledge of standard software. e.g. HRIS, email, Internet Explorer, MS Project, SharePoint, and Excel
Advanced soft skills experience with the ability to convey empathy, understanding, and a respectful approach to resolving customer and client needs
Proven ability to work well within a team and promote a healthy environment

Nice To Haves

Workday Systems experience
Knowledge of and experience with enterprise class payroll and services.
CPP Certification
Spanish speaking and reading skills
Experience in processing a large multi state payroll including Garnishments, Banking, GL Reporting

Responsibilities

Own day-to-day operations of onshore and offshore resources within area of responsibility including providing accurate and timely completion of deliverables.
Contribute to the overall delivery of payroll processes, including: accountable for ensuring service level agreements are met or exceeded, scope of work is monitored, Research and respond to client vendor escalations.
Responsible for driving process change and continuous improvement.
Understand local payroll practices, regulations and reporting requirements such that employee pay can be correctly delivered.
Maintain knowledge of client HR policies, SOPs and business practices.
Train team members on new or enhanced operation procedures and policies.
Contribute to operational reporting as required.
Execute testing of tools, processes, or system and participate in client funded projects as required.
Perform tasks outside of primary job responsibility as required.
Demonstrate strong customer service in all activities, including: Understanding the core problem the client customer is facing, Identifying actions required to resolve, Resolve client requests, Provide timely progress updates and resolution to escalations.
Display the ability to diffuse irate and or dissatisfied customers, and provide a positive influence on the resolution of issues across service lines.
Support Puerto Rico HR Services by assisting in benefits administration, including interaction with 3rd party providers.