Payroll Support Specialist

Asbury Automotive•Dallas, TX

18h

About The Position

The Payroll Support Specialist assists the Payroll and Operations teams across all platforms to ensure accurate and timely processing of payroll functions for all associates. The role works with dealership personnel to validate payroll information in the Time Management System, responds to tickets in Solar Winds, and supports dealership team members with company policies and procedures. It helps ensure payroll data and processing comply with key controls.

Requirements

At least 2 years of experience in a customer service or support role.
Acute attention to detail, process, and organization.
Intermediate Excel and Microsoft Office skills.
Excellent customer service and communication skills.
Ability to work at a fast pace with a high degree of accuracy.
Ability to adhere to strict deadlines.

Nice To Haves

Commission experience.

Responsibilities

Monitor the Solar Winds queue, assign tickets as needed, and troubleshoot payroll and workforce management (WFM) issues.
Reassign PTO policies for employees returning from leave of absence.
Process supervisor updates based on the manager change report.
Act as a backup to approve time and pull time files for weekly and semi-monthly payrolls when the WFM system administrator is unavailable.
Set up new employees in Dayforce.
Work with dealerships to resolve payroll issues and concerns.
Monitor time-code appropriation and confirm it with HR and managers.
Monitor timesheet errors and work with managers to correct PTO issues.
Assist managers with WFM processes.
Receive and distribute incoming mail, including garnishments and verifications of employment (VOEs).
Answer questions and assist associates with pay and payroll issues.
Perform other responsibilities as assigned by the supervisor and other related duties that support the organization's mission and vision.

Benefits

Weekly pay.
Paid holidays and paid time off.
Paid training.
Stock awards for eligible select management and front-line team members.
Medical, vision, dental, accident, critical illness, and hospital indemnity insurance plans.
Up to 12 weeks of paid pregnancy leave (disability leave).
Paid parental leave.
Health savings accounts.
Flexible spending accounts.
Short-term and long-term disability plans.
Whole life and term life insurance.
401(k) with company match.
Digital career path tool and continuous training through the internal learning management system.
Professional growth and development opportunities.
Student loan relief resources.
Employee assistance program.
Employee discounts on parts and service repairs.
Scholarship awards.
Paid volunteer hours through community service initiatives.
Employee referral program with bonus opportunities.