Payroll Support Clerk

City of Edmonton•Edmonton, AB

4d•CA$27 - CA$33•Onsite

About The Position

The Administration section of Edmonton Fire Rescue Services (EFRS) is seeking a proactive, detail-oriented Payroll Support Clerk. This position acts as an essential operational hub for the EFRS Payroll Unit, responsible for the accurate and timely processing of payroll transactions for over 1,400 staff. As a key resource, you will conduct daily audits, interpret complex collective agreement articles, and reconcile payroll data with shift records to ensure financial accuracy. You will proactively manage inquiries from staff, supervisors, and disability management consultants, while independently resolving discrepancies and navigating competing operational deadlines. Ultimately, your analytical expertise and attention to detail will ensure that EFRS staff are paid correctly and on time, directly impacting day-to-day operations.

Requirements

Completion of Grade 12, including business subjects with emphasis on general office practices or completion of an appropriate certificate program from an approved business school/college
A minimum of two (2) years of progressively responsible and diversified experience in general office practices and procedures including assisting in the instruction of less experienced staff and payroll, synthesizing and analyzing data or information processing experience
Working knowledge of database and corporate enterprise software tools including Telestaff and PeopleSoft , alongside strong proficiency in Google Suite
Proven ability to establish clear tasks and manage expectations while handling multiple concurrent assignments and competing deadlines
The capacity to quickly determine project context and applicable procedures even when receiving limited initial details
Demonstrated ability to manage sensitive and confidential department information with a high degree of professional discretion
Exceptional written and verbal communication skills, with sharp proofreading abilities (accuracy in grammar, punctuation, and spelling)
Alignment to our Cultural Commitments and Leadership Competencies
Embracing a culture of equity, diversity, reconciliation, and inclusion

Nice To Haves

Certification by the Canadian Payroll Association as Payroll Compliance Practitioner

Responsibilities

Provide processing of all payroll transactions including auditing and processing time entries daily
Conduct biweekly audits on all of the payroll transactions and correlate them with operational areas scheduling documentation
Adjust hours for all sick, WCB and LTD modified workers and update improper payroll transactions based on audit results
Answer daily e-mail and phone calls from the staff, Employee Service Supervisors, Disability Management Consultants (DMCs) and other partners regarding payroll transactions
Provide information to DMC for updates regarding sick, LTD, WCB or modified work by e-mail or phone
Run Audit Reports, WCB Audit Reports, Vacation Audit Reports, Sick Audit Reports and other related reports to audit operator payroll hours and correct improper payroll transactions
Analyze Final Audit Report to verify all personnel are paid correctly and fix any errors
Other duties as assigned