Payroll Specialist

DHL (Supply Chain)•Westerville, OH

About The Position

The Payroll Specialist processes and supports employee payroll, ensuring payroll data is accurate, timely, confidential, and compliant with company policies and applicable federal, state, provincial, and local requirements. Duties include preparing weekly and biweekly payroll, validating employee and timekeeping data, processing wages, overtime, deductions, adjustments, off-cycle payments, corrections, and manual checks, and maintaining employee payroll records. The role also handles routine and moderately complex employee and agency inquiries, manages a work queue within service-level expectations, and supports payroll audits, reporting, tax compliance, union payroll, garnishments, file reconciliation, and continuous improvement. The position may support union payroll requirements, including contractual wage rates, premiums, dues, reporting, and audit documentation. It also processes garnishment orders and deductions, assists with tax withholding setup and reconciliation, supports quarter- and year-end tax activities and W-2 production, and researches payroll tax notices. Additional work includes preparing routine and ad hoc reports; reviewing, reconciling, and uploading payroll, benefits, time, and earnings files; auditing retirement contributions; resolving payroll interface errors with HRIS or IT; and maintaining process and reporting documentation. The role answers payroll questions by email and phone, performs administrative tasks such as preparing reports and maintaining records, and tracks information using a case management tool. It requires safeguarding employee and company data and collaborating with HR, Finance, HRIS, IT, and other stakeholders.

Requirements

Associate’s degree or equivalent.
At least 2 years of payroll experience for a Payroll Specialist; the posting also specifies 3–5+ years of payroll experience in its additional role description, with multi-state payroll experience preferred.
Experience or expertise in a multi-state payroll environment or a specific payroll function.
Knowledge of complex HR processes that affect payroll.
Advanced Excel skills.
Knowledge of ADP Vantage and Kronos Timekeeping, or similar payroll and time-and-attendance applications; the additional role description also cites functional knowledge of a large-scale automated payroll application such as ADP ProBusiness.
Knowledge of payroll practices and wage-and-hour laws, including local, state, and federal policies and regulations.
Analytical and problem-solving skills, including the ability to investigate complex issues.
Ability to gather, analyze, and interpret information for completeness and accuracy.
Effective oral and written communication skills and ability to interact with people at all levels.
Ability to maintain confidentiality of employee and company data.

Nice To Haves

Bilingual Spanish-speaking ability.
Multi-state payroll processing experience.

Responsibilities

Process weekly and biweekly payroll accurately and on time, including entering and adjusting employee data in payroll systems.
Review employee changes, timecards, pay codes, earnings, deductions, overtime, adjustments, and payroll calculations for accuracy and compliance.
Prepare off-cycle payments, corrections, and manual checks, and track paycheck shipments.
Perform pre- and post-payroll audits and resolve discrepancies.
Apply union wage rates, premiums, differentials, dues, fees, assessments, and contractual payroll rules; prepare union reports and documentation.
Process garnishment orders, determine deduction priority, apply withholding limits, reconcile deductions and remittances, and respond to employee and agency inquiries.
Assist with tax withholding setup, tax and locality configuration, tax liability and general ledger reconciliation, multi-state withholding reviews, tax notices, amendments, and quarter- and year-end activities including W-2 production.
Reconcile payroll summaries against bank funding reports.
Prepare routine and ad hoc payroll reports for HR, Finance, and audit purposes; review report data and communicate summaries to stakeholders.
Review, reconcile, and upload payroll files for deductions, benefits, time, and earnings; audit retirement plan contributions and resolve interface errors.
Collaborate with HRIS or IT on system troubleshooting, enhancements, and reporting tools; document payroll processes, workflows, and reporting procedures.
Answer employee and management payroll questions by email and phone, including moderately complex escalations.
Manage a payroll work queue within service-level expectations and maintain internal controls and compliance.
Audit payroll information submitted by business partners for accuracy, completeness, and policy compliance.
Maintain confidentiality of employee and company data and records.
Recommend process improvements, assist with solutions to business needs, and create EPIP for loading to payroll.
Perform standard administrative tasks, including answering phones, preparing reports, maintaining records, and tracking information in a case management tool.