Payroll Specialist

ADP • Toronto, ON

31d

About The Position

As a payroll specialist, you'll help our clients leverage ADP's exceptional business solutions so they can focus on what matters most to them - growing their business. In this role, you will join a high-performing team in ADP’s Human Resources Outsourcing department that provides support and guidance in response to a wide variety of payroll and tax-related questions and issues presented by Client Payroll Administrators. You carry the weight of ADP’s service reputation and client satisfaction in your hands. Every day, you will utilize multiple tools and resources to develop accurate, comprehensive, and friendly responses to clients’ inquiries regarding payroll practices and tax considerations. The nature of what you do every day will not change — your #1 goal is to help clients. Still, every day will be different because the questions you receive will vary, as will the solutions you provide each client. There will be no shortage of new questions you’ll receive, which will keep things interesting, and our top-ranked training will help to set you up for success! To thrive in this role, you must be comfortable working in a metrics-driven environment. You are eager to learn and adapt well to change. You have a way with clients that builds rapport, establishes trust, and shines with professionalism. Over the phone and in writing, your communication style is clear and easy for our clients to understand and take action on. As a result, your client satisfaction scores make you proud. Pace should not scare you. We also have a healthy dose of fun. Not only can you find a career here, but friendships that last in a company that values inclusion.

Requirements

• Minimum 5 years Canadian payroll processing experience
• Minimum 5 years client service experience
• Advanced internet and MS Office Skills (Word/Excel) required
• Excellent communication and analytical skills with the ability to translate analytical findings into actionable solutions/processes
• Excellent client service skills

Nice To Haves

• Post-secondary education preferred, or equivalent experience in administration/client service/HR.
• Candidate should be working towards or have National Payroll Institute (NPI) certification (PCP, CPM) – Join our team and leverage our reimbursement programs including tuition reimbursement and annual membership reimbursement.

Responsibilities

• Manage client payroll. You’ll be responsible and fully accountable for the payroll and audit functions of multiple clients. You will also oversee scheduling and running the assigned client payrolls by following standard operating procedures. You’ll balance respective payrolls based on the year-end calendar and remit all Third-Party Remittances by defined due dates, completing all Year End balancing, filing & respective reporting.
• Serve as the Subject Matter Expert. You’ll provide critical and accurate statutory information to clients in the payroll area, such as tax filing. Use the various knowledge bases, resource materials and appropriate websites to locate answers and solutions for issues. You’ll utilize all internal tools & defined processes to ensure optimal productivity and service excellence and make recommendations for best practices to customers.
• Problem-solver. As needed, you’ll work with internal technical support, various production departments and additional ADP Service hubs to identify a resolution. You’ll also provide feedback and suggestions on products, issues, processes and procedures to enhance efficiency and continuous improvement.
• Develop knowledge. You’ll maintain NPI (National Payroll Institute) designation & attend all required departmental training sessions as well as demonstrate proficiency in learning.

Benefits

• Ongoing training and development opportunities
• Tuition reimbursement program
• Annual membership reimbursement
• Flexibility to integrate work more easily in your everyday life
• Opportunities to connect globally with networks and allies who share common interests and experiences through Business Resource Groups

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree