Payroll Specialist-Operational Liaison

BrightSpring Health Services•Lyndon, KY

About The Position

The Payroll Specialist/Operational Liaison oversees accurate, timely, and compliant payroll processing and serves as the primary operational liaison for BrightSpring Health Services’ Home Health line of business. The role supports full-cycle payroll for hourly, salaried, part-time, full-time, and multi-location employees using systems such as Homecare Homebase (HCHB), UKG, and ADP. It is responsible for payroll accuracy, regulatory compliance, and responsive service to employees and Operations.

Requirements

High school diploma or equivalent required.
2–4 years of progressive payroll experience.
Hands-on experience processing payroll using UKG and ADP.
Experience processing high-volume payroll for hourly and salaried employees.
Strong knowledge of federal, state, and local payroll regulations; wage and hour laws; payroll tax requirements; garnishments; and benefit deductions.
Proficiency in Microsoft Excel, including sorting, filtering, formulas, pivot tables, data analysis, and payroll data validation.
Ability to handle confidential and sensitive information professionally, discreetly, and accurately.
Strong attention to detail, organizational skills, written and verbal communication skills, and follow-through.
Ability to prioritize competing demands and meet strict payroll processing deadlines.

Nice To Haves

Associate or bachelor’s degree in Accounting, Finance, Human Resources, Business Administration, or a related field.
Experience supporting payroll in senior care, assisted living, skilled nursing, behavioral health, home care, or another healthcare environment.
Experience with multi-state payroll, multiple pay codes, shift differentials, and varying overtime rules.
Experience supporting payroll audits, compliance reviews, reconciliations, and process improvement initiatives.
Experience collaborating with Operations, Human Resources, Finance, and Accounting in a fast-paced environment.

Responsibilities

Review, audit, validate, and process bi-weekly, weekly, off-cycle, bonus, and adjustment payrolls through HCHB, UKG, and ADP.
Serve as the primary operational point of contact for payroll processing, system configuration, issue resolution, reporting, and service escalations.
Partner with Human Resources on processing new hires, terminations, employee status and wage changes, benefit deductions, leaves of absence, and direct deposit updates, as applicable.
Collaborate with Finance and Accounting to research and reconcile payroll inquiries and discrepancies.
Ensure payroll practices comply with applicable federal, state, and local wage and hour laws, payroll tax requirements, healthcare employment regulations, and company policies.
Monitor timekeeping data and work with managers to resolve missing punches, scheduling discrepancies, overtime concerns, and approval issues before payroll submission.
Prepare payroll reports, audit summaries, and ad hoc analyses for Leadership, Finance, Human Resources, and Operations.
Respond promptly and professionally to operational payroll inquiries about pay, deductions, taxes, and timekeeping.
Identify and implement payroll process improvements, strengthen internal controls, reduce errors, and maximize system functionality and utilization.
Maintain strict confidentiality and safeguard employee payroll, compensation, benefits, and personnel information.
Provide internal customer service and build collaborative relationships with Operations, Human Resources, Finance, and other stakeholders.