Payroll Specialist III

Dayforce

1d•CA$56,000 - CA$87,500

About The Position

Dayforce is currently seeking a Payroll Specialist III to join our Dayforce Managed Team. We service our Large Enterprise clients, with multiple thousands of employees, by supporting the complete employee lifecycle, including payroll, workforce management, benefits, and contact center, allowing clients to focus on their core business. The ideal candidate will have significant experience in payroll and a strong working knowledge of benefits, workforce management, and tax. They will also have the ability to interface with clients and use critical thinking skills to resolve complex problems.

Requirements

Must be available to accommodate shifts within operating hours between 8 a.m. and 9 p.m.
Must be available to work later or adjust shifts based on client assignments.
Three or more years of end-to-end payroll processing experience in a high-volume payroll operation of 500 or more employees.
Experience and a clear understanding of payroll, benefits, taxation, and applicable legislative requirements.
Ability to resolve client issues and provide superior customer service to internal and external partners.
Excellent verbal and written communication skills, with the ability to communicate clearly, technically, and effectively with customers and internal partners.
Strong analytical, organizational, and problem-solving skills.
Proficiency in Microsoft Word and PowerPoint, with intermediate proficiency in Excel.
Proficiency in English is required for this position as this role will regularly interact with English-speaking stakeholders, co-workers, managers and/or clients across the world. Further, our back office support teams, including but not limited to Human Resources, are primarily English speaking. Employees need to be able to communicate with these departments in English to appropriately administer their business relationship. Due to the significant high volume of interactions with these English-speaking co-workers, managers, stakeholders and/or clients, which is inherent to this position, it is not possible to reorganize the company's activities to avoid this requirement.

Nice To Haves

Experience in the payroll outsourcing or consulting industry is preferred.
Experience with Dayforce HCM or similar cloud payroll technology.
Multi-client payroll processing experience.
Experience processing payroll for 2,000 or more employees and working with enterprise-sized customers.
Industry-related certifications or a desire to obtain certification within two years of employment.
Strong working knowledge of quality control and auditing standards.

Responsibilities

Ensure all aspects of the payroll cycle, including tax, benefits, garnishments, and other payroll components, are processed, reconciled, audited, and transmitted accurately and on time.
Ensure accurate and timely processing of payroll-impacting changes, tax forms, payments, and payroll processing for assigned clients.
Perform quality control and auditing to ensure accuracy and maintain a low error or defect percentage.
Work with cross-functional internal partners to resolve client payroll matters and employee inquiries.
Provide payroll support services to clients according to Dayforce contracts, legislative requirements, and business needs.
Establish and maintain a deep understanding of customer requirements and changing needs to ensure services are delivered according to contractual obligations and customer service level agreements (SLAs).
Create, update, and review standard operating procedures and perform quarterly document reviews.
Demonstrate an “I own it” attitude toward deliverables and projects from start to finish.
Manage client- and consumer-related tasks within the case management system, ensuring all documentation is complete, accurate, and timely.
Proactively manage quarter- and year-end payroll auditing and processing.
Think and act ahead, identify opportunities, and proactively contribute to process improvements.