Payroll Specialist III

Dayforce

2d•$21 - $38•Remote

About The Position

Dayforce is currently seeking a Payroll Specialist III to join our Dayforce Managed Team. We service our clients by supporting the complete employee life cycle including payroll, workforce management, benefits, and contact center; allowing the client to focus on their core business. The ideal candidate will have significant experience in the area of payroll and a strong working knowledge of benefits, workforce management and tax. They will also have the ability to interface with clients and to use critical thinking skills to resolve complex problems.

Requirements

Ability to work from 8:00 – 16:00 or 9:00 to 17:00 (EST)
Fluent in English and French is required
3 years of payroll processing experience in a high-volume payroll operation; end to end payroll experience a plus
Experience in the payroll outsourcing or consulting industry preferred
Experience and a clear understanding of payroll, benefits and taxation and an understanding of applicable legislative requirements
Ability to resolve client’s issues and provide superior customer service to internal and external partners
Excellent verbal and written communication skills with the ability to communicate clearly, technically, and effectively with customers and internal partners
Good analytical, organizational, and problem-solving skills
Proficiency in Microsoft Word, intermediate Excel, and PowerPoint

Nice To Haves

Experience with Dayforce HCM or similar cloud payroll technology
Multi-client payroll processing experience
1k+ employee payroll processing experience
Industry related certifications or desire to obtain within two years of employment
Experience with Dayforce HCM or similar cloud payroll technology
Strong working knowledge of quality control and auditing standards
A desire to continually learn and take on challenges
Ability to communicate and collaborate with clients and internal team members
Associates Degree desired
Bilingual is a must (English/French)

Responsibilities

Responsible for ensuring all aspects of the payroll cycle, including tax, benefits, garnishments, etc. are processed, reconciled, audited and transmitted accurately and timely
Ensure accurate and timely processing of payroll impacting changes, tax forms, payments and payroll processing for assigned clients
Responsible for quality control and auditing to ensure accuracy and low error or defect percentage
Work with cross-functional internal partners to resolve client payroll matters and employee inquiries
Provide Payroll support services to clients according to Dayforce contract, legislative requirements and business needs
Establish and maintain a deep understanding of customers’ requirements and their changing needs to ensure services delivered are as per contractual obligations and in accordance with customer SLAs.
Create, update and review standard operating procedures and performs quarterly document reviews
Have an “I own it” attitude about deliverables and projects from start to finish
Manage client and consumer-related tasks within the case management system ensuring all documentation is complete, accurate, and timely
Proactively manage quarter, and year-end payroll auditing and processing
Think and act ahead, spot opportunities and act accordingly and proactively contribute to process improvements