Payroll Specialist

ADP • Schaumburg, IL

5d

About The Position

ADP is hiring a Payroll Solutions Specialist to join its Human Resources Outsourcing department. The role provides support and guidance to Client Payroll Administrators on a wide range of payroll and tax-related questions and issues. The specialist uses multiple tools and resources to deliver accurate, comprehensive, and client-friendly responses and support, with a focus on client satisfaction.

This is a metrics-driven call center role in a structured day. The specialist builds rapport and trust with clients, communicates clearly by phone and in writing, and supports clients with payroll and benefits products, payroll processing, tax matters, product optimization, quarter- and year-end issues, reporting, analysis, and troubleshooting. The role also involves collaboration with internal teams and possibly third-party vendors to resolve issues and keep clients informed.

The position requires at least two years of experience or military experience. Occasional extended hours may be required during peak seasons, with 5–10 hours of overtime for 6–8 weeks of the year.

Requirements

• At least two years of experience, or military experience.
• Comfort working in a metrics-driven call center environment as part of a structured day.
• Ability to build rapport and trust with clients and communicate professionally.
• Clear communication skills over the phone and in writing.
• Ability to work occasional extended hours during peak seasons; 5–10 hours of overtime may be required for 6–8 weeks of the year.

Nice To Haves

• High-level payroll knowledge, including skills for processing client payrolls.
• Basic knowledge of payroll tax principles and wage and hour laws.

Responsibilities

• Respond to client questions about payroll and benefits products and provide application and product navigation support.
• Support data maintenance, setup, configuration changes, and new feature setup requests for payroll and benefits options.
• Assist clients with payroll processing and resolve issues that arise.
• Help clients understand payroll tax changes, conduct research, and follow up as needed.
• Communicate updates, changes, and client issues to the appropriate parties to support timely and accurate payroll and tax processing.
• Monitor Tax Registration Services reports after clients go live and verify that all jurisdictions are active.
• Use online tools in daily work.
• Provide consultative support and product optimization recommendations during status calls and other client interactions.
• Partner with clients during quarter- and year-end periods to resolve issues identified in error prevention notices, determine corrections, and provide details on changes needed for additional payroll processing.
• Work on complex projects involving calculation updates, special reports, tax amendments, company setup, and troubleshooting.
• Research historical data, determine adjustments, and use online tools to make corrections.
• Collaborate with internal teams, including 401k, Flexible Spending Accounts, and Tax teams, and potentially third-party vendors to identify and resolve issues.
• Escalate issues when necessary and communicate status and resolution to clients.
• Inform clients about upcoming changes that could affect them and address their concerns.
• Create and regularly update standard client documentation.

Benefits

• Best-in-class benefits starting on Day 1.
• Business Resource Groups for connecting with networks and allies.
• Career progression opportunities.
• Ongoing training, development, and mentorship.
• Company-paid time off for volunteering.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed