Payroll Operations Manager

Lincoln Financial • Fort Wayne, IN

1d • Remote

About The Position

We are excited to bring on a Payroll Operations Manager to support our Retirement Plan Services organization in a work from home environment. As the Payroll Operations Manager, supporting the Payroll Support and Ongoing Payroll teams, you will manage each team while overseeing the client support and processing of complex payroll transactions, ensuring that all information is complete and in good order. You will provide subject matter expertise and guidance to team members, both onshore and offshore, and review and resolve more complex escalated issues or concerns. You will build strong cross-functional relationships that lead to a positive customer experience. You will also drive process improvements to deliver quality results, increase customer satisfaction, standardize and simplify the experience across products and platforms, and enhance the Lincoln brand.

Requirements

• 4 Year/Bachelor's degree or equivalent work experience (4 years of experience in lieu of Bachelor's)
• 5+ Years of experience in Client Customer Support and Operations that directly aligns with the specific responsibilities for this position, including 2+ years of managerial, supervisory, and/or demonstrated leadership experience
• Excellent organization skills with the ability to prioritize workload
• Strong communication, negotiation, relationship building, strategic, & interpersonal skills
• Demonstrates ability to successfully hire, retain, develop, and coach staff via a culture of real-time performance feedback
• Strong continuous improvement mindset with the ability to create efficiencies

Nice To Haves

• Retirement plan operations experience, ideally in Payroll
• Exposure and/or knowledge of payroll systems such as CORE or SmartDesk
• Experience managing/coaching onshore and offshore teams

Responsibilities

• Lead teams in an environment that is constantly changing due to reengineering efforts as well as strategic and organizational initiatives.
• Establish and implement individual and team priorities, performance goals and objectives to ensure completion of responsibilities on the team.
• Manage and evaluate performance and take appropriate action to meet and/or exceed performance standards.
• Provide training and development opportunities for team members, including stretch assignments, and give open and honest feedback to aid in the development of talent.
• Maintain collaborative relationships with key internal and external stakeholders.
• Serve as a resource to team members and internal/external stakeholders on complex assignments/projects.
• Review and resolve escalated issues and concerns.
• Ensure that top talent is hired and retained while building organizational capability across your teams.
• Identify and recommend process improvements that significantly reduce workloads and improve quality across the business.

Benefits

• Clearly defined career tracks and job levels, along with associated behaviors for each of Lincoln's core values and leadership attributes
• Leadership development and virtual training opportunities
• PTO/parental leave
• Competitive 401K and employee benefits
• Free financial counseling, health coaching and employee assistance program
• Tuition assistance program
• Work arrangements that work for you
• Effective productivity/technology tools and training

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Number of Employees: 1,001-5,000 employees