Payroll Operations Specialist

Upstate Cerebral Palsy•City of Utica, NY

18h•Onsite

About The Position

The Payroll Operations Specialist provides essential support to leaders and employees across Upstate Caring Partners. In this role, the specialist manages all aspects of employee timesheets within the workforce management system and oversees payroll processing, offering guidance to managers, support staff, and employees throughout the process. They are responsible for maintaining complete and accurate payroll records for all positions within the Division and are expected to cultivate strong working relationships with managers, staff, employees, and the broader community. This position requires a high level of creativity, strong business knowledge, and excellent organizational skills.

Requirements

Associate's degree in Business, Accounting, or related field.
Intermediate computer skills required (including proficiency in MS Excel/MS Windows/Adobe Acrobat).
Valid NYS Drivers License (or willingness to obtain).

Nice To Haves

Prior experience in payroll process and customer service is preferred.
Experience with UKG (Ultimate Kronos Group) or Cognos Analytics is a plus.

Responsibilities

Execute end-to-end payroll processing, including manual checks, supplemental runs, and adjusting payrolls with a focus on 100% accuracy.
Administer UKG Dimensions/Workforce Management (WFM) timesheets. Troubleshoot system errors and collaborate with IT or HR for complex technical resolutions.
Develop and maintain collaborative relationships with leadership and staff to ensure predictable results, credibility, and proactive problem-solving.
Maintain all required payroll documentation and employee payroll records. Assist in generating reports to analyze labor costs and payroll trends.
Work with HR and Benefits for processing eligible forms of payment needed for terminated employees, including final pay calculations and compliance with state-specific termination pay laws.
Ensure strict adherence to federal, state, and agency regulations (including FLSA, DOL, and tax laws). Assist in agency audits, payroll query validations, managing pending pay, garnishments, and adjustments.
Proactively identify opportunities to automate manual tasks and streamline payroll workflows to enhance efficiency.
Serve as the subject matter expert for payroll related inquiries, providing timely and empathetic communication to all employees.