Payroll Manager

Estée Lauder Companies • Melville, NY

18d

About The Position

The Payroll Manager is a critical member of the payroll organization, overseeing day-to-day payroll operations for various markets within a region to ensure an efficient, consistent, and compliant function. The role leads a team of payroll specialists who resolve escalated employee inquiries and conduct routine payroll activities in partnership with external vendors, including validating payroll inputs, auditing results, approving payroll processing, reviewing reports, and ensuring compliance with statutory bodies.

The Payroll Manager partners with the Regional Pay Services Leader and Global Payroll Center of Excellence to operationalize the company’s global payroll strategy across the markets. The role maintains relationships with internal stakeholders—including HR Shared Services (OneSource), in-country HR, Legal, Tax, Treasury, IT, and Finance—and external vendors. It also serves as an agent of change, transforming current payroll operations to achieve the target service delivery model.

Requirements

• At least 5 years of payroll experience across a variety of countries within the region.
• Experience leading and managing payroll teams.
• Knowledge and experience with payroll and time-and-attendance technologies.
• Technical experience with and knowledge of payroll processing.
• Strong understanding of regional regulatory environments and local markets.
• Experience working with and managing payroll vendors.
• Experience with case management and/or other service management tools.
• Exceptional communication skills and ability to influence.
• Strong time-management and organizational skills.
• Ability to work effectively across all levels and layers of an organization.

Nice To Haves

• Experience with multi-language deployment of payroll solutions.

Responsibilities

• Partner with the Regional Pay Services Leader to operationalize the regional payroll strategy.
• Enforce policies, procedures, and standards across the region while accounting for each country’s local regulatory context.
• Partner with in-country stakeholders and payroll vendors to develop the annual pay calendar for all countries in the region.
• Oversee Pay Services Analysts’ payroll reviews to ensure payroll activities are accurate, timely, and compliant.
• Manage, train, and develop the Pay Services team.
• Analyze consolidated payroll inputs and provide final sign-off for payroll processing, including off-cycle payrolls.
• Process payroll when required by team composition or in the absence of a Pay Services Analyst or Senior Pay Services Analyst.
• Monitor controls and provide final approval for payroll processing.
• Partner with payroll vendors to review and approve reporting obligations, including year-end statements and tax filings.
• Conduct regular audits of payroll outputs, including pay registers, tax filings and payments, and bank files.
• Support internal audit requests by providing reports, screenshots, and other relevant materials for applicable countries.
• Respond to escalated payroll inquiries through the company’s case management system in partnership with the OneSource HR Services Delivery team.
• Work with payroll vendors to resolve complex payroll inquiries using appropriate case management tools.
• Monitor Pay Services team KPIs and SLAs within the region.
• Collaborate with the Regional Pay Services Leader to resolve vendor issues related to external SLAs.
• Develop cross-functional relationships across regional countries with stakeholders such as HR, Legal, IT, and Treasury to support smooth payroll operations.
• Promote engagement across the regional Pay Services team to foster a positive culture, commitment, and retention.

Benefits

• Health insurance coverage, including medical, dental, and vision insurance.
• Wellness and family support programs.
• Life and disability insurance.
• Retirement savings plans.
• Paid leave programs.
• Education-related programs.
• Paid holidays and vacation time.
• Participation in a competitive bonus program, with potential overachievement based on performance and company results.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed