Payroll Implementation Manager

Seso Inc.,

8d•$75,000 - $125,000

About The Position

Seso is modernizing the back-office for farms, addressing the significant technological gap that exists in the agricultural industry. While farms have advanced in hardware and precision agriculture, their back-office operations often lag, relying on outdated methods like spreadsheets and legacy software for workforce management and payroll. Seso's mission is to create the leading platform for agribusiness to manage their workforce, thereby improving the lives of agricultural workers. The company tackles the critical issue of labor shortage for American farms through a software-enabled solution that automates the H-2A visa process. This comprehensive HR platform streamlines recruitment, onboarding, payroll, and insurance, while also offering workers access to financial services. Seso has secured over $60 million in funding from prominent investors and has received recognition for its innovative approach. The company is seeking a Payroll Implementation Manager to play a key role in developing, building, and scaling the payroll implementation experience. This individual will collaborate with product and engineering teams to establish a repeatable process and scale the payroll product, working directly with major clients to ensure their long-term success on the Seso platform. As an early employee, this role offers significant opportunities for ownership and career advancement.

Requirements

3+ years experience in payroll implementation management in a fast-paced environment, ideally developing your own process and customer-facing materials.
Extreme sense of ownership and urgency when it comes to solving customer problems.
Comfortable in a fast paced environment where processes and products change often.
Experience building playbooks from scratch and scaling systems & processes.
Strong project management skills (organized, flexible, and can juggle multiple projects/priorities in a very fast-paced environment).
Ability to communicate at all levels of an org -- internally and externally - executive to individual contributor.
Strong interpersonal skills with the ability to build relationships, demonstrate empathy, and influence decision making.
Ability to prioritize customer needs, dig into pain points, problem solve with customers, and clearly communicate product needs to product and engineering teams.

Nice To Haves

Demonstrable interest in agriculture and improving the lives of farmers and farmworkers (bonus).
Strong preference for Spanish speaking fluency.

Responsibilities

Own the Payroll Implementation process, from importing a customer’s previous payroll history to configuring their tax setup.
Iterate creatively on both the product and the process to ultimately deliver a best in class experience to our customers.
Maintain a high level of data integrity for the Customer Success team by auditing clients’ payroll data (including tax filings and imported payroll history from a client’s previous provider) and ensuring Seso is setup to file with the appropriate tax agencies.
Own the relationship with customers as they work toward going live on Seso payroll. Be their biggest advocate within Seso.
Help clients through their first payroll run and make sure they have the knowledge to run future payrolls independently.
Perform detailed audits of historical data, company level data and employee level data to ensure accuracy and credibility throughout the Implementation.
Manage client expectations - Serve as client advocate within Seso to resolve any concerns that may detract from an optimal client experience.
Coordinate across all departments internally and externally including Product, Engineering, Design, Operations, Partnerships, Finance, and Legal.
Work very closely with leadership to identify and anticipate the risk, opportunities, and key gaps to make our partners successful.
Write the playbooks for systems and processes to scale future partners.