Payroll Implementation Consultant

ADP • Tempe, AZ

4d

About The Position

As a Payroll Implementation Consultant at ADP, you will be part of the 'new client welcome committee,' onboarding new clients and ensuring they are comfortable using ADP's products and services. The primary goal is to ensure that ADP's offerings deliver and exceed client expectations. You will be supported by award-winning training programs and world-class service guidelines, providing a sense of impact and opportunities for career growth. ADP is a global leader in human resources technology, offering advanced payroll, tax, HR, and benefits solutions enhanced by AI and machine learning. The company fosters an inclusive, down-to-earth culture that values ideas, innovation, and belonging, and has received numerous awards for its commitment to diversity, equity, and inclusion.

Requirements

• 3+ years of experience working in a Business-to-Business client service/customer service interface or systems integration environment
• High school diploma or equivalent in education and experience.

Nice To Haves

• Fundamental Payroll Certification (FPC) or Certified Payroll Professional (CPP)
• Experience using ADP Workforce Now (Current & Next Gen preferred)
• Experience with payroll concepts such as taxes, labor allocation, and reporting
• Understanding of exempt vs non-exempt employee status, calculation of regular vs overtime, FLSAOT requirements

Responsibilities

• Implement ADP's Payroll solutions by combining analytic and project management skills with the ability to simplify complex information, helping customers develop the skills and confidence to use HCM products with ease.
• Serve as the subject matter expert, using expertise to help lead the workflow of the project team and applying industry and product knowledge to optimize system configurations and product upgrades.
• Ensure client satisfaction and retention by using problem-solving and relationship-building skills to provide timely solution delivery within client-defined timelines, remaining engaged throughout implementation until clients are successfully running ADP solutions.
• Resolve issues and provide solutions with initiative and know-how, ensuring accuracy of all aspects of client set up with minimal direction on procedural matters.
• Collaborate by exchanging routine information with client project team members regarding priorities, timeliness, and issues, and interacting with ADP associates in sales and customer service.
• Provide input to management on process improvement and product enhancements.
• Coach, mentor, and serve as an escalation point for less-experienced implementation specialists.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED