Payroll Customer Service Specialist

Swift Transportation•Phoenix, AZ

14d•Onsite

About The Position

Swift Transportation has been an Industry leader for many years with a profound history dating back to the 1960s. Swift is the largest truckload carrier in America with various locations throughout the nation that allow our drivers, shop employees, and office staff to cultivate strong connections. We are a company that is passionate about continual learning and improvement which in turn, allows for a diverse amount of advancement and growth opportunities. We place a strong emphasis on culture because we strongly believe that it is a key contributor in achieving overall results here at Swift.

Requirements

One (1) year previous customer service or payroll related experience.
Exceptional verbal and written communication skills; advanced computer skills including Microsoft Word, Excel, & Power Point; proven ability to work in a fast-paced call center environment.
High School Diploma or GED

Responsibilities

Provide superior customer service to internal and external customers as the first point of contact for all confidential pay related questions and provide support to all employees; interpret and respond to pay related questions and conduct research and adjust pay as necessary.
Communicate and provide training regarding payroll processes.
Provide superior service to internal and external customers, both verbally and written using departmental set standard for quality, calls taken, answer times, and hold times.
Respond to payroll related inquiries; answer inbound calls and draft and send email and Qualcomm messages.
Research issues resulting from both written and verbal inquiries utilizing multiple resources and systems; make necessary adjustments following established procedures.
Regularly provide support to other department personnel and additional payroll functions to meet deadlines; communicate and provide informal training regarding payroll processes while supporting company initiatives.
Comply with established payroll standards/policies and federal requirements.
Promote driver retention and safety.
Provide departmental support for incoming calls regarding payroll questions, as needed.
Maintain a positive work atmosphere by acting and communicating in a manner which facilitates the success of all projects in order to meet the business objectives.
Perform additional duties as required by leadership; assist in general office duties and special projects as needed.