Payroll Commission Specialist

CrossCountry Mortgage, LLC•Cleveland, OH

About The Position

The Payroll Commission Specialist is responsible for accurately calculating, validating, and processing commission and override payments for originating employees. The role is a key point of contact for commission-related employee inquiries and ensures payments are administered in accordance with executed compensation agreements, regulatory requirements, payroll calendars, and loan data. The specialist supports end-to-end commission and override processing, reviews calculations and adjustments, resolves discrepancies with relevant departments, maintains supporting documentation and audit trails, and prepares reports and audit support. The job description notes that its duties are not exhaustive and may include other assigned work.

Requirements

Associate’s degree or equivalent education and experience.
Excellent analytical and problem-solving skills with high attention to detail.
Ability to prioritize tasks, multitask effectively, and work efficiently under pressure with frequent interruptions.
Ability to work effectively in a high-volume environment with frequently changing priorities while maintaining flexibility, adaptability, and accuracy.
Excellent written and verbal communication skills.
Proficiency in Microsoft Excel, including pivot tables and VLOOKUPs.

Nice To Haves

Two or more years of payroll, commission processing, or mortgage operations experience.
Hands-on experience with Workday Payroll, Encompass, or nCino Incentive Compensation.
FPC or CPP designation.

Responsibilities

Support end-to-end commission and override processing within Payroll, ensuring payouts are accurate and timely.
Calculate and/or validate commission payments using Loan Origination System (LOS) data and applicable compensation agreements.
Ensure compliance with loan officer compensation regulations, including Reg Z, and internal compensation policies.
Serve as a primary contact for employee commission inquiries; investigate, explain, and resolve questions clearly, professionally, and promptly.
Review and audit tiered, retroactive, non-retroactive, shared, and adjusted commission calculations.
Identify discrepancies related to loan data, compensation plans, or employee setup, and coordinate resolution with Legal, Operations, Compliance, or HR as needed.
Process commission adjustments, corrections, draw activity, and recaptures in accordance with policy.
Maintain accurate documentation and audit trails supporting commission calculations and employee communications.
Prepare commission-related reports and support internal or external audits.
Perform other duties as assigned.