Payroll Business Analyst

Safelite•OH Mobile Pro & Sales, OH

21h•Remote

About The Position

The Payroll Business Analyst is a key strategic partner within the Payroll organization, supporting payroll operations, compliance, analytics, and continuous improvement. The Payroll Business Analyst collaborates with Payroll, HR, Finance, Tax, Total Rewards, IT, and external partners to analyze processes, evaluate data, and deliver solutions that improve payroll accuracy, efficiency, scalability, and audit readiness. This is an individual contributor role focused on hands‑on process analysis, documentation, and execution, with an emphasis on SOPs, controls, KPI development, and operational insights. The role also supports system enhancements and reporting, provides backup coverage for select payroll processing and payroll tax activities, and partners with stakeholders at all levels to guide payroll initiatives, resolve issues, communicate changes, and promote continuous improvement and operational excellence.

Requirements

Bachelor's Degree Business Administration or other related field
4-6 years Relevant experience in payroll, business analysis, operational analytics, or a related role
Proven ability to partner effectively with HR, Finance, IT, Tax, and other stakeholders to gather requirements and implement payroll solutions
Ability to serve as a payroll subject matter resource on enterprise wide initiatives with multiple stakeholders and competing priorities
Strong written and verbal communication skills, with the ability to clearly convey complex payroll concepts to stakeholders and leadership
Demonstrated commitment to maintaining the confidentiality and security of sensitive payroll and employee data
Ability to analyze complex payroll, system, and operational issues and develop practical, compliant solutions

Nice To Haves

High School Diploma Required
Experience supporting large data sets, compliance, audits, or process improvement initiatives
Experience working with high volume and multi state payroll environments
Demonstrated experience identifying inefficiencies, risks, and control gaps and implementing streamlined workflows, standardization, or automation
Ability to align payroll analysis, improvements, and recommendations with broader organizational goals and compliance requirements

Responsibilities

Analyze payroll processes, systems, audit findings, ticket trends, and operational data to identify risks, inefficiencies, and improvement opportunities; translate insights into actionable recommendations supporting payroll operations, compliance, and decision‑making
Partner with Payroll leadership and cross‑functional stakeholders to gather, document, and validate business and functional requirements; conduct interviews and working sessions to define current‑ and future‑state processes, workflows, controls, and system solutions.
Create and maintain business requirements, SOPs, process maps, workflows, control documentation, KPIs, dashboards, and reporting to support consistent, scalable, and audit‑ready payroll operations, including identifying opportunities for automation, standardization, and control enhancements
Support payroll initiatives and system changes by partnering with project, system, and QA teams; assist with UAT, deployment, adoption, training, job aids, and communications; and support internal and external audits through documentation, testing, issue tracking, and remediation
Provide backup support for designated payroll functions, including select payroll processing activities and backup support for Payroll Tax Analyst responsibilities as needed
Performs other duties as assigned
Complies with all policies and standards