Payroll/Benefits Managed Service Specialist
About The Position
HiBob is seeking an enthusiastic Specialist in US payroll and benefits to join their growing team. This role is responsible for delivering accurate, compliant, and reliable end-to-end payroll support for customers using HiBob’s US payroll solutions. The specialist will act as a trusted operational partner, ensuring payroll processes run smoothly through proactive checks, expert handling of exceptions, and close collaboration with internal and external partners. This role is critical in reducing customer effort, protecting employee pay accuracy, and upholding HiBob’s payroll quality standards across every pay cycle. Candidates must be able to work EST due to business needs.
Requirements
- Experience in a Managed Services or Bureau environment
- Demonstrable US payroll experience in a fast-paced, multi-client environment.
- Strong knowledge of US payroll legislation, Tax regulations, and statutory payments.
- Experience handling high-volume payroll processing with accuracy and efficiency.
- Proven ability to optimize payroll processes and drive improvements.
- Strong analytical skills with the ability to identify payroll discrepancies and anomalies.
- Excellent communication skills to explain complex payroll matters clearly to clients and internal teams.
- Experience using payroll software (bonus points for HiBob Payroll, Sage, Xero, or other cloud-based solutions).
Nice To Haves
- Experience in Saas technology along with Payroll
- Previous experience working with global teams
- Previous experience with Enterprise Customers
- Experience onboarding customers into a new managed service/ outsource function
- Experience using tools such as; Zendesk, Slack, & Asana
- Experience working with APIs and integrations
Responsibilities
- Serve as the primary contact for payroll processing and issue resolution within the Managed Services Bureau.
- Ensure payroll accuracy through thorough reviews and compliance with statutory requirements.
- Handle high-volume payrolls, maintaining efficiency and quality under tight deadlines.
- Proactively identify process improvements to enhance the bureau's payroll service delivery.
- Support new client onboarding, ensuring data accuracy for retrospective and parallel runs.
- Assist in training and mentoring junior payroll team members.
- Effectively escalate complex issues while maintaining clear communication with client.
Benefits
- Equity in a global, high-growth HR tech SaaS leader
- 401(k) with a 3% company match
- $2,500 employee referral bonus
- Medical, dental, and vision coverage from day one
- $1,920 annual wellness stipend
- Annual Headspace membership and expanded wellness benefits
- Hybrid working model for Bobbers in the NY metro area
- Temporary work from anywhere for up to 2 months per year (after 6 months)
- Generous paid time off and company holidays
- Bob Balance Days – 4 additional days within a calendar year
- Your birthday off
- Home office allowance
- Two paid Social Impact days each year
- Frequent team and company social events, both in-person and virtual
- Dog friendly office
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
