Payroll & Benefits Coordinator

Neighborly•Waco, TX

4d•Hybrid

About The Position

Neighborly, a hub of service brands connecting customers to local experts, is seeking a Payroll & Benefits Coordinator to join their People Services team. With over 40 years of experience, Neighborly is focused on strategic innovation and building the future of home and business services. This role offers an opportunity to support accurate payroll processing and day-to-day benefits administration while delivering excellent customer service. The position is hybrid, with Mondays-Wednesdays in the office and Thursdays-Fridays remote. The company is committed to Equal Employment Opportunity and fostering a diverse and inclusive work environment.

Requirements

2-3 years of experience supporting payroll and benefit operations for a multi-state workforce.
Proficiency in Microsoft Excel and reporting required.
Working knowledge of human resources principles, practices, and procedures.
Desire to continue developing expertise in payroll, benefits, and compliance.
Highly organized and detail-oriented; able to work independently with minimal supervision while managing multiple priorities and deadlines.
Strong analytical and problem-solving skills with an eye toward process improvement.
Ability to work efficiently in a fast-paced, deadline-driven environment and adapt to shifting priorities.
Demonstrated ability to build and maintain positive working relationships with service providers, coworkers, supervisors, and leaders.
High level of integrity and discretion when handling confidential and sensitive information.
Advanced proficiency in Microsoft Excel (including pivot tables and VLOOKUP), Word, PowerPoint, and Outlook required.

Nice To Haves

Associate’s or Bachelor’s degree in a related field preferred.

Responsibilities

Provide support to ensure timely and accurate payroll processing by compiling, organizing, reviewing, and validating payroll data.
Partner with supervisors to ensure accurate time and pay reporting on an ongoing basis; run, maintain, and distribute bi-weekly payroll and management reports.
Assist with payroll entries, corrections, and adjustments as needed, including bonuses, commissions, and other variable compensation.
Coordinate, prepare, and deliver payroll, billing, and related accounting reports on a recurring and ad-hoc basis.
Respond to employee and manager payroll inquiries, resolving routine issues and escalating complex matters as appropriate.
Manage the shared payroll email inbox, providing timely responses, and routing or escalating requests when necessary.
Support payroll team with garnishment uploads, direct deposit corrections, and wisely pay card administration.
Support day-to-day benefits administration activities, including enrollments, changes, and terminations.
Run, maintain, and reconcile routine benefits reports related to eligibility, enrollments, deductions, and carrier feeds.
Support benefits audits, data reconciliation efforts, and annual open enrollment preparation.
Assist with the planning and execution of the annual benefits open enrollment, including system testing, employee communications, and vendor coordination.
Prepare and coordinate employee meetings and informational sessions to support understanding of benefits and company incentive programs.
Maintain and update benefit-related resources, including FAQs, intranet content, benefit websites, and associate communications.