Payroll Assistant
About The Position
Responsible for providing administrative support by documenting employee data changes, performance reports and communications. This role involves HR Contact Center Support, including answering inbound phone calls, creating cases, and providing payroll inquiry support. The position is more focused on high-caliber customer service and data maintenance rather than typical HR functions. Attention to detail and critical thinking skills are essential. The role requires understanding the logic of timekeeping and payroll to answer employee questions, but not necessarily processing payroll itself. The candidate will partner closely with the Payroll team, field employee and HR payroll questions, and provide One HR expertise and support to the HR community and employees. Daily tasks include Tuition Reimbursement processing, Employee Verifications, and addressing Policy Questions & Compliance and Policy Acknowledgements.
Requirements
- Bachelor's Degree or AA degree.
- Attention to detail and critical thinking skills.
- Understanding of the logic of timekeeping and payroll.
- Ability to answer payroll inquiries.
- Service Now experience.
- Microsoft Outlook experience.
- Microsoft Teams experience.
- Microsoft Excel experience.
- At least 5 years of experience.
Nice To Haves
- Customer Service experience preferred.
- Success Factors experience helpful.
- Prior contact center experience and inbound phone calls case management.
- Experience with case management software and call management software.
- Spanish language skills.
Responsibilities
- Documenting employee data changes, performance reports and communications.
- Answering inbound phone calls and creating cases.
- Providing payroll inquiry support.
- Performing other administrative duties as assigned.
- Answering and fielding all types of calls, providing assistance and/or direction.
- Closely partnering with the Payroll team as it relates to inquiries.
- Fielding employee and HR payroll questions to properly direct them to the right resolution.
- Providing One HR expertise and support to the HR community and employees.
- Processing Tuition Reimbursement.
- Handling Employee Verifications.
- Addressing Policy Questions & Compliance and Policy Acknowledgements.
Benefits
- Comprehensive benefits package (subject to eligibility).
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree
