Payroll Assistant II

American Honda Motor Co., Inc.•Marysville, OH

5d•Remote

About The Position

The Payroll Support Specialist serves as the first point of contact for payroll-related inquiries and support requests from associates, managers, Human Resources, and external parties. The role provides customer service, resolves Tier 1 payroll inquiries, completes employment and income verification requests, researches legal and documentation requests, and dispatches cases to Payroll Operations, Payroll Tax, or Time & Labor for timely resolution within established service level agreements. The position handles inquiries through HR Connect, email, phone, or other service channels; documents case activity and outcomes; monitors and routes cases; and escalates sensitive, urgent, or complex matters. It also supports employment verifications, legal and payroll record requests, payroll knowledge materials, training, and continuous improvement activities.

Requirements

One to three years of customer service, payroll support, HR shared services, human resources, timekeeping, or related administrative experience.
An associate degree in Business, Human Resources, Accounting, Finance, or a related field is preferred; an equivalent combination of education and relevant experience may be considered.

Nice To Haves

Experience using case management, ticketing, payroll, or timekeeping systems.
Experience handling confidential employee information and working to service level expectations.

Responsibilities

Serve as the first point of contact for payroll inquiries submitted through HR Connect, email, phone, or other service channels.
Resolve Tier 1 questions about pay, deductions, direct deposit, taxes, timekeeping, payroll calendars, and general payroll processes.
Communicate professionally and accurately with associates, managers, HR partners, and external requestors.
Document case activity, research steps, outcomes, and customer communications.
Escalate sensitive, urgent, or complex issues to appropriate payroll teams or leadership.
Review, categorize, prioritize, and route cases to Payroll Operations, Payroll Tax, or Time & Labor.
Monitor case queues to support service level agreement adherence and timely follow-up.
Request additional information when needed to support case resolution.
Partner with payroll workstreams to ensure accurate routing and appropriate case documentation and closure.
Identify recurring routing issues and recommend improvements to case categories, intake forms, and knowledge articles.
Complete employment and income verifications in accordance with company policy and confidentiality requirements.
Research and support legal requests, subpoenas, garnishment inquiries, unemployment surveys, and payroll record requests as assigned.
Maintain accurate payroll support documentation and handle sensitive information discreetly.
Coordinate with Payroll Operations, Payroll Tax, HR, Legal, or other teams when additional review is required.
Support the creation and maintenance of payroll knowledge articles, service scripts, FAQs, and standard operating procedures.
Identify inquiry trends, customer experience concerns, and opportunities to improve service delivery.
Participate in training, cross-training, and process improvement activities.

Benefits

Competitive base salary; pay depends on factors including geographic location and work experience.
Paid overtime.
Regional bonus when applicable.
Medical, dental, vision, and prescription benefit plans.
Paid time off, including vacation, holidays, and shutdown.
Company-paid short-term and long-term disability.
401(k) plan with company match and additional contribution.
Relocation assistance if eligible.
Advancement opportunities and career mobility.
Education reimbursement for continued learning.
Training and development programs.
Tuition assistance and student loan repayment.
Lifestyle account.
Childcare reimbursement account.
Elder care support.
Wellbeing program.
Community service and engagement programs.
Product programs.