Payroll Assistant 3 - Timekeeping

Northrop Grumman • Irving, TX

3d • $49,100 - $81,800 • Hybrid

About The Position

The Payroll Assistant 3 – Timekeeping Support provides functional timekeeping assistance to employees using the CATS system. This entry-level position operates in a shared services environment and supports day-to-day timekeeping activities, resolves employee inquiries, and helps ensure timecard data is accurate, complete, and compliant with company guidelines. The role calls for strong customer service, attention to detail, and comfort working with multiple systems in a fast-paced, team-oriented environment.

The position is located in Irving, Texas, with a hybrid schedule: work from home on Monday, Thursday, and Friday, and work in the office on Tuesday and Wednesday. The role supports employee timekeeping questions and requests, timekeeping data entry and maintenance, weekly audits, compliance and process adherence, and additional Payroll and Timekeeping team activities.

Requirements

• Approximately one year of experience in customer service, timekeeping, payroll support, or a related administrative role.
• High school diploma.
• Strong written and verbal customer service and communication skills.
• High accuracy and attention to detail when entering and reviewing data.
• Ability to prioritize and manage multiple tasks to meet deadlines and service-level agreements.
• Ability to handle confidential employee information and follow data protection requirements.
• Problem-solving mindset and willingness to learn complex timekeeping rules and processes.

Nice To Haves

• SAP experience, especially SAP timekeeping or payroll modules.
• Proficiency with Microsoft Office Suite, including Outlook, Excel, and Word; PowerPoint is a plus.
• Experience in a shared services or centralized support environment.

Responsibilities

• Serve as a first-line contact for employee questions about schedules, timecards, leave, and related timekeeping matters.
• Manage and resolve employee inquiries and requests through the ServiceNow Case System in line with departmental service-level agreements.
• Research and troubleshoot timekeeping issues, coordinating with HR, Payroll, or management as needed.
• Communicate resolutions and next steps to employees professionally and with a customer-focused approach.
• Enter schedule changes, timecard changes and corrections, leave-of-absence quota uploads, and military leave timecard adjustments accurately and according to established procedures.
• Review timekeeping entries for completeness and accuracy and follow up on missing or inconsistent data.
• Process and review weekly audit reports to identify discrepancies, missing time, and entries that may not meet company standards.
• Work with employees and supervisors to correct audit findings within established timelines.
• Document recurring issues and trends to support improvement of timekeeping processes.
• Ensure timecard adjustments comply with company guidelines, approvals, documentation requirements, internal controls, audit requirements, and standardized procedures.
• Protect the confidentiality of employee and payroll information.
• Provide ad hoc support to the Payroll and Timekeeping team, including special projects, process documentation, and testing system changes or enhancements.
• Participate in team meetings and training sessions to stay current on timekeeping rules, systems, and processes.
• Support cross-training and assist coworkers during high-volume periods or staffing gaps.

Benefits

• Health insurance coverage.
• Life insurance.
• Disability insurance.
• Savings plan.
• Company-paid holidays.
• Paid time off (PTO) for vacation and/or personal business.
• Depending on the position, employees may be eligible for overtime, shift differential, and a discretionary bonus.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED