Payroll Analyst

Samsung Electronics • Plano, TX

3d

About The Position

The Payroll Analyst supports the Samsung North America Shared Service Center Payroll Team in delivering accurate, timely payroll services. The role focuses on improving the accuracy and efficiency of high-volume payroll processing, resolving workforce payment questions, and collaborating with Human Resources, HRIS, Benefits, and other internal partners to support payroll and related transactions. It also provides expert customer support and contributes ideas and initiatives for continuous improvement.

The posting describes the role as a Senior Payroll Specialist in its summary of duties. The position handles payroll service operations, compliance, employee and stakeholder inquiries, leave administration, reporting, audits, mentoring, and project initiatives. It also presents business reviews and educational information to audiences ranging from employees to senior leadership.

Requirements

• At least 5 years of US and Canadian work experience in a payroll role.
• At least 4 years of experience in a customer service-related field and strong customer relationship skills.
• Experience with top-tier payroll and HRIS systems such as UltiPro, Dimensions, and Workday, or similar systems.
• Ability to troubleshoot and resolve requests using predefined and creative solutions.
• Ability to interpret, create, and present instructions in written, oral, diagram, or schedule form.
• Ability to achieve personal and team goals collaboratively and independently while managing time and priorities.
• Experience in payroll audit, control, quality assurance, and/or tax management.
• Payroll accounting experience, including general ledger posting, accruals, and reconciliation of payroll expenses.
• Intermediate knowledge of Microsoft Office products, specifically Excel, Word, and PowerPoint.

Nice To Haves

• APA Fundamental Payroll Certificate (FPC) or Certified Payroll Professional (CPP) designation.
• Canadian Payroll Association certification.
• Bachelor's degree.
• Experience in a third-party payroll or shared service environment.

Responsibilities

• Perform payroll service operations, including Dimensions timecard maintenance, Workday HRIS data integrity, payroll processing through UltiPro, time accrual management, and auditing data across payroll source systems.
• Ensure company representatives follow appropriate processing procedures and federal, state, and local compliance regulations.
• Manage relationships within defined SLAs and provide ongoing research, issue resolution, product support, and customer service to workers, HR, accounting, retirement program and benefits administrators, and payroll and timekeeping vendors.
• Serve as the Level 3 customer experience team for payroll inquiries received through the service request ticketing system, phone, and other channels.
• Evaluate processes and procedural documents to identify efficiency improvements and opportunities for continuous improvement.
• Manage leaves of absence and calculate supplemental benefit payments.
• Mentor payroll analysts and employee support center representatives to strengthen their payroll knowledge.
• Support recurring and ad hoc reporting, including basic to intermediate reports for internal and external stakeholders.
• Lead project initiatives, collect user requirements, and influence outcomes for system enhancements and solutions.
• Deliver business performance reviews and educational presentations to audiences ranging from front-line employees to senior leadership.
• Maintain periodic and cumulative audit processes for monthly, quarterly, and annual activities.
• Perform other duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed