Payroll Administrator (Permanent - Fulltime)

The Brenda Strafford Foundation Ltd.•Calgary, AB

45d•Onsite

About The Position

The Brenda Strafford Foundation (BSF) is a charitable organization that owns and operates five Aging Care & Senior Living communities in Calgary, AB, and Okotoks, AB, providing a safe, caring, and comfortable home environment for seniors and their families. BSF also operates Alberta’s largest second-stage shelter in Calgary, offering support services to women and children escaping abuse. The organization seeks a highly experienced and detail-oriented Payroll Administrator to join their Payroll team in a dynamic healthcare environment. This senior-level role requires strong ownership, sound judgment, and a commitment to accuracy and compliance. The administrator will be responsible for end-to-end payroll and benefits administration for a complex, multi-employee organization, including managing benefits operations, resolving complex payroll issues, and strengthening governance and controls. This role is ideal for someone who thrives in high-accountability environments and enjoys solving complex payroll challenges.

Requirements

5–10+ years of progressive payroll experience, including benefits administration.
Experience in unionized environments strongly preferred; healthcare sector experience is an asset.
Expertise in complex payroll scenarios (overtime, retro pay, statutory rules, leaves).
Strong experience managing employer-sponsored benefits plans and provider relationships.
Proven ability to lead payroll processes, support decision-making, and handle escalations.
Deep understanding of payroll legislation, deductions, remittances, and compliance.
Experience with SAP SuccessFactors EC and ECP is highly preferred.
Familiarity with time & attendance / scheduling integrations.
Exceptional attention to detail, analytical, and reconciliation skills.
Strong communication and stakeholder management abilities.
Payroll Compliance Practitioner (PCP) or Certified Payroll Manager (CPM) designation from the National Payroll Institute (required).

Nice To Haves

Experience in the healthcare sector.
Experience with SAP SuccessFactors EC and ECP.

Responsibilities

Complete end-to-end payroll processing across employee groups using SAP Employee Central Payroll (ECP).
Validate payroll results to ensure accuracy of earnings, deductions, benefits, and taxes.
Perform gross-to-net validations and post payroll checks, supporting Team Lead review.
Review payroll inputs, including one-time payments, retro adjustments, and terminations.
Partner with Finance on GL postings, reconciliations, clearing accounts, and remittances.
Support year-end activities, including T4s, ROEs, tax reconciliations, and reporting.
Own end-to-end benefits administration, including enrollments, changes, terminations, and eligibility.
Ensure accurate data flow between SAP SuccessFactors and benefits providers, resolving issues.
Act as the primary contact for carriers and third-party administrators, managing escalations.
Reconcile benefit deductions and employer contributions, resolving discrepancies.
Partner with HR on leave and disability cases to ensure accurate coverage and deductions.
Maintain procedures, checklists, and documentation, supporting team knowledge sharing.
Respond to employee and manager inquiries professionally and confidentially.
Monitor system controls, reports, and error logs for payroll and benefits.
Coordinate issue resolution with HR Scheduling and IT HRIS teams.
Investigate exceptions, identify root causes, and implement corrective actions.
Support system enhancements, releases, and testing, including time and attendance impacts.
Ensure compliance with employment standards, tax legislation, collective agreements, and privacy requirements.
Support audits, reporting, and documentation requests.
Maintain up-to-date procedures, process maps, and work instructions.
Identify risks and recurring issues, implementing corrective and preventive controls.
Partner with Payroll, HR, Scheduling, and Finance teams to ensure accurate processes.
Act as an escalation point for payroll and benefits inquiries.
Identify process gaps and drive improvements and efficiencies.
Provide coaching, knowledge sharing, and team support.