Payments Specialist III

Atlantic Regional Federal Credit Union • South Portland, ME

2d

About The Position

Be the Expert Behind Every Payment Experience Are you the person others turn to when a problem gets complicated? Do you enjoy digging into details, solving challenging issues, and improving processes that make a real impact? Atlantic is seeking a Payments Specialist III to play a critical role in our payments operations. This is more than a processing position, it's an opportunity to become a subject matter expert in modern payment systems, fraud prevention, risk management, and emerging payment technologies while partnering with leaders across the organization.

Requirements

• 3–5 years of related payments, operations, banking, credit union, or financial services.
• Associate degree, specialized certification, vendor training program, apprenticeship, or equivalent combination of education and experience.
• Strong analytical, problem-solving, and decision-making skills
• Strong written and verbal communication
• Exceptional attention to detail
• Ability to work independently and collaboratively
• Experience with Microsoft Office and learning new platforms

Responsibilities

• Own complex payment operations including debit cards, wire transfers, electronic funds transfers, payment investigations, and high-risk payment programs.
• Resolve escalated issues by researching transactions, identifying root causes, and supporting members and internal teams.
• Support fraud and risk mitigation efforts in partnership with the Fraud team.
• Improve processes and controls by identifying efficiencies, reducing risk, and enhancing the member experience.
• Protect operational quality through quality reviews, trend analysis, documentation, and cross-training support.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree