Payments Sales Practices Senior Associate
About The Position
As a Sales Practices Associate in Global Payments Sales, you will support initiatives across governance, controls, process improvement, artificial intelligence, sales tooling, communications, training, and reporting. You will partner with stakeholders across Sales, business management, control management, and technology to advance business priorities, strengthen processes and controls, and support key Sales Practices programs. The role calls for strong analytical, organizational, communication, and stakeholder management skills to manage multiple priorities in a fast-paced environment. You will help improve the sales experience through clearer guardrails, stronger controls, and scalable ways of working. You will build visibility through communications and reporting that support leadership decisions and execution, while gaining broad exposure through cross-functional collaboration. J.P. Morgan Payments, part of the Commercial & Investment Bank, helps organizations execute transactions efficiently and securely. It operates in over 160 countries, handles more than 120 currencies, and processes a daily transaction volume of $10 trillion.
Requirements
- Bachelor’s degree or equivalent experience.
- Strong project coordination and organizational skills, including the ability to manage multiple priorities and deadlines.
- Strong written and verbal communication skills.
- Experience developing business communications, training materials, presentations, or reporting deliverables.
- Strong analytical and problem-solving skills with attention to detail.
- Ability to synthesize information and present findings clearly and concisely.
- Strong stakeholder management and relationship-building skills.
- Proficiency in Microsoft Office applications, including PowerPoint and Excel.
- Proficiency leveraging AI-enabled productivity tools for research, content development, reporting, process documentation, data analysis, and workflow efficiency.
- Ability to work independently and collaboratively in a cross-functional environment.
Nice To Haves
- Experience supporting sales governance, controls, compliance, risk, conduct, or oversight-related programs.
- Experience with process improvement, operational excellence, or business transformation initiatives.
- Familiarity with CRM platforms, sales enablement tools, workflow technologies, AI-enabled business tools, or business process automation solutions.
- Experience developing reporting, dashboards, metrics, or management insights.
- Experience creating training content, communication strategies, or change management materials.
- Knowledge of financial services products, sales processes, or regulatory frameworks.
Responsibilities
- Support Sales Practices initiatives across governance, controls, process improvement, sales enablement, and business transformation activities.
- Coordinate deliverables with stakeholders, track milestones, identify dependencies, and support implementation of business priorities.
- Assist in evaluating and enhancing processes, procedures, and controls to improve efficiency, consistency, and risk management.
- Maintain process documentation, operating procedures, governance materials, and related program artifacts.
- Support CRM enhancements, workflow tools, sales enablement technologies, and other business applications.
- Gather business requirements, coordinate user testing, document feedback, and support rollout activities.
- Develop and maintain communications, training materials, job aids, manager resources, presentations, and other support content.
- Translate policy, process, and program changes into clear, actionable communications for different audiences.
- Produce recurring and ad hoc reporting—including dashboards, metrics, and management insights—to support oversight, governance, and management decision-making.
- Analyze trends, identify opportunities and risks, and provide insights that support business objectives.
- Prepare presentations, status updates, governance materials, and briefing documents.
- Coordinate meetings, working sessions, action tracking, and follow-up across initiatives, including change management and adoption activities tied to process enhancements, sales tooling, and strategic initiatives.
Benefits
- Competitive total rewards package, including base salary and, for eligible roles, commission-based pay and/or discretionary incentive compensation in cash and/or forfeitable equity.
- Comprehensive health care coverage.
- On-site health and wellness centers.
- Retirement savings plan.
- Backup childcare.
- Tuition reimbursement.
- Mental health support.
- Financial coaching.
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What This Job Offers
Job Type
Full-time
Career Level
Senior
